Senior Content Manager
LivePersonSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess 5+ years of experience in content design, content strategy, copywriting, or a related field, with B2B experience preferred; a Bachelor’s degree in English, Journalism, Communications, Human-Computer Interaction Design, or a relevant field, or equivalent work experience; excellent verbal and written communication skills with a strong understanding of English grammar, structure, and punctuation; and working knowledge of design principles and methods, along with familiarity with tools such as Figma, Sketch, Miro, and Invision.
Responsibilities
This role involves leading UX writing, actively participating in cross-functional teams to create content wireframes, information hierarchies, and prototypes; developing product-level content strategy using data and insights from customer research; contributing to team projects such as enhancing the design system, style guide, and terminology standards; advocating for user-centric design to ensure content is user-friendly and accessible; and possessing experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, as well as participating in the complete product development lifecycle of web and/or software applications.
Skills
UX writing
Content strategy
Content wireframes
Information hierarchies
Prototypes
Content standards
Glossaries
Cross-functional collaboration
Data analysis
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Key Metrics
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees