Senior Content Designer

Position Overview

Angi® is seeking a Senior Content Designer to shape how content supports the user experience across our digital and real-world touchpoints. This role requires a systems thinker who understands how content impacts usability, navigation, conversion, and brand cohesion. You will collaborate cross-functionally to define content frameworks, messaging hierarchies, and scalable systems that ensure clarity and consistency throughout the customer journey.

About Angi®

Angi® has been dedicated to getting jobs done well for 30 years by connecting homeowners with reliable, skilled professionals and connecting professionals with homeowners seeking services.

• A new homeowner turns to Angi every second.
• Our network includes over 150,000 skilled pros across 50+ service categories.
• Over 150,000,000 projects have been brought to Angi.

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals, and employees benefit. We believe home is the most important place on earth and strive to make a real impact on families, communities, and livelihoods.

About the Team

The Angi Content Team consists of Writers, Editors, Designers, and Researchers focused on building an innovative home service spanning digital and physical interactions. The team redefines expectations in the home industry by creating simple, seamless solutions to complex problems.

Responsibilities

• Write, design, test, and iterate content within your area of the user journey.
• Collaborate with product designers, product managers, researchers, analysts, and engineers to achieve key outcome goals.
• Develop scalable content frameworks and systems for multiple user journeys, flows, and service lines.
• Define and maintain content standards, voice and tone guidelines, and governance models for consistency across user experiences.
• Audit and analyze content ecosystems to identify gaps, overlaps, and optimization opportunities.
• Collaborate with research and data teams to define user journeys and content requirements based on user needs and business goals.
• Continuously evolve and mature the content craft and its influence within the organization, ensuring it's considered throughout the product development lifecycle.
• Lead content workshops.

Requirements

• Deep understanding of product writing and the importance of empathetic, meaningful content for successful customer experiences.
• Involvement in all phases of the project lifecycle: strategy, concepting, customer research, detailed design, launch, and optimization.
• Stewardship of brand voice and understanding the significance of word choice in brand building.
• Intimate understanding of diverse users, achieved through continuous research and testing.
• Close collaboration with various disciplines within the organization.
• Value for creative exploration, iteration, and attention to detail.
• A strong portfolio showcasing examples of UX copywriting across web and mobile applications, demonstrating the ability to simplify complex concepts and drive user engagement, is required with your application.

Application Instructions

Please include a strong portfolio with your application.

Company Information

Angi®