Senior Consultant, Client Service Investment Operations Outsourcing at Northern Trust

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Asset ManagementIndustries

Requirements

8+ years of relevant work experience supporting Financial Industry Operations, with 3+ years of this experience within an Asset Management Investment Operations environment
Knowledge of trade lifecycle and the various counterparties within the operating model with proven ability to serve as a subject matter expert and/or trainer to others
Examples of process efficiencies that have been implemented in prior roles
Excellent oral and written communication skills

Responsibilities

Provide client service through oversight of daily functions and tasks, including but not limited to: cash processing, custodian reconciliations, front office reconciliations, client reporting, client fee billing, as well as general client inquiries regarding NT-provided data
Cross train on all functions as assigned, and serve as back-up for peers as necessary
Reinforce usage of NT, IOO or client best practices within IOO and its support teams
Manage multiple projects of various complexities
Identify opportunities for process or service quality improvement, while acting as a liaison across the enterprise to drive execution
Understand and enhance procedures and controls to mitigate operational, financial or reputational risk to the client and NT
Understand client’s business needs and deliverables
Lead team and/or client discussions as assigned
Provide timely responses to client and internal stakeholder queries without manager input
Drive the engagement of other partners as appropriate to promptly resolve and remediate client inquiries/issues
Serve as a key subject matter expert on the IOO Operating Model, as well as the end-client’s business
Play a lead role in the development and rollout of process changes necessary to align with client support needs and/or best practices
Understand current Service Level Agreements (SLAs) which outline roles and responsibilities between NT and the client
Act as a main point of contact and be accessible to other internal partners and teams supporting the client relationship
Independently build relationships with internal teams, and be able to effectively use collaboration, persuasion or influence skills to solve client issues or improve client service
Serve as a key subject matter expert and mentor to junior level employees