Senior Commercial Operations Specialist at GE Healthcare

Moscow, Central Federal District, Russia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s Degree
4 years of working experience in a commercial field
Proficient in use of MS Office with speed and accuracy
Ability to make formal presentations (internal and external)
Excellent analytical and communication skills with the ability to communicate with colleagues and customers at all levels
Negotiation skills/experience
Ability to work under pressure against tight deadlines, getting work right first time
Time management skills with the ability to work with accuracy and minimum of supervision
Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments
Ability to monitor and manages critical path elements of consolidated projects
Proven project management experience in complex environments
Proven leadership and effective decision-making capabilities
Ability to develop and execute priorities and approaches to meet objectives and supervise them across department
Upper-Intermediate English

Responsibilities

Driving the overall execution of the GEHC customer service contract loading into all applicable processes including additions and modifications to existing contracts. This may include field communications and verification along with contract submission prework
Timely and accurate billing of customers for contract and non-contract services
Maintain Install database accuracy by supporting field team and external customers via phone and email
Work closely with field service sales and service delivery, service marketing and offering team to resolve technical and process-related issues
Providing support for timely resolution of customer invoicing disputes in coordination with Service Sales, Finance and Legal teams
Providing policy and process support to sales team on CRM tools utilization
Effectively management and prioritizing of the various projects with no supervision
Following to the processes and procedures set in the company, local legislations and regulations
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Training and support new team members

Skills

Key technologies and capabilities for this role

CRM toolscontract administrationbillinginvoicingdata entrydatabase managementcustomer serviceprocess executioncontinuous improvementfield service support

Questions & Answers

Common questions about this position

What education and experience are required for this role?

A Bachelor’s Degree and 4 years of working experience in a commercial field are required.

What key skills are needed for the Senior Commercial Operations Specialist position?

Key skills include proficiency in MS Office, excellent analytical and communication skills, negotiation skills, time management, and proven project management experience.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this position?

Strong candidates have a Bachelor’s Degree, 4+ years in commercial operations, proven project management experience, negotiation skills, and the ability to work independently under pressure while managing customer contracts and resolving issues.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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