Responsibilities

The Senior Collections Analyst will oversee a global portfolio of accounts, efficiently interact with global clients to collect balances on invoices, and maintain account status as “standard” while resolving disputes. They will also timely collect cash from customer accounts, assess creditworthiness, minimize bad debts, ensure contract compliance, and recommend legal action when appropriate. This role involves managing the entire portfolio of accounts, including delinquency, write-offs, credit memos, and additional interest, conducting pre-sale credit risk evaluation, preparing credit approval recommendations, and working with cross-functional teams such as Sales, Sales Ops, Tax, Cash Apps, Legal, and Billing. The Analyst will identify the right point of contact to secure payments, maintain healthy business relationships with customers, prepare reports, and conduct due diligence before taking collection actions, while continuously improving processes and achieving target-driven objectives.