Senior Cloud Engineer II

Position Overview

ConnectWise is a leading global software company with over 3,000 colleagues across North America, EMEA, and APAC. We are a community-driven software company dedicated to the success of technology solution providers. Our suite of products helps over 45,000 partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology to deliver exceptional customer experiences.

Our company is powered by our connections, our colleagues, and our community. We embrace diversity and value the unique contributions of every individual. We foster a culture of discovery, debate, and recognition, celebrating key moments as milestones. Our inclusive and positive culture ensures every colleague is valued for their perspectives and skills, empowering you to make a difference in your own way.

Curious? Read on to learn how YOU can make a difference at ConnectWise!

General Summary

The Senior Cloud Engineer II is responsible for collaborating with cross-functional teams to design, test, expand, implement, monitor, and document cloud services utilized in the product. This role will spearhead improvement projects focused on deployment, security, and performance, while also supporting fundamental engineering tasks such as scripting, automation, and code reviews.

Essential Duties and Responsibilities

• Provides support to Engineering teams with a high degree of attention to detail.
• Conducts research, analysis, and documentation of findings.
• May influence others within the DevOps team through the explanation of facts, policies, and practices.
• Designs, builds, and delivers cloud computing solutions, hosted services, and underlying software infrastructure.
• Designs and architects solutions for existing client-facing applications during their migration to cloud environments such as AWS, Azure, or Google Cloud.
• Supports and troubleshoots scalability, high availability, performance, monitoring, backup, and restoration of various environments.
• Assists with the deployment, automation, and security of cloud servers hosting our applications.
• Reviews, documents, and implements security policies on cloud infrastructure.
• Ensures required proactive diagnostics and monitoring of cloud infrastructure are in place.
• Architects automation solutions aimed at reducing costs and improving efficiencies.
• Maintains awareness of PaaS, IaaS, and related technology trends and their impact on the product.

Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently on projects and processes with general supervision.
• Practical knowledge of the applicable work area.
• Ability to adapt situationally and understand new technology/processes as per business requirements.
• Knowledge of Cloud Infrastructure Environments.
• Knowledge of programming and scripting languages (e.g., Python, Cloud Formation).
• Knowledge of System Administration for both Linux and Windows-based servers.
• Ability to work constructively and independently under stress and pressure in a fast-paced, multi-tasking environment.
• Ability to interact positively and openly with colleagues and external business contacts, possessing strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Strong technical skills including networking, security, and database design.
• Knowledge of relevant software development tools, including version control, build processes, debuggers, and test frameworks.
• Strong knowledge of Cloud infrastructure, including deployment and monitoring of available, scalable, and secure environments.

Educational/Vocational/Previous Experience Recommendations

• Bachelor’s Degree