Senior Client Solutions Architect - Remote Canada at Altera Digital Health

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Digital HealthIndustries

Requirements

5-10+ years of experience leading business development, technical sales and/or customer consulting as well as contributing to the system design or architecture (architecture, design patterns, reliability, and scaling) of new and current systems
Experience in healthcare, technology or a similar industry, is preferred

Responsibilities

Act as a trusted technical advisor to prospect and assess existing customers by determining and analyzing complex technical product functionality gaps, and collaborating with various internal teams to develop solutions that meet customer expectations
Develop strong relationships with varying levels of strategic clients and maintain up-to-date knowledge of business objectives, vision and goals to determine client roadmap alignment with the Smile product roadmap
Proactively lead the customer on their buy Journey by understanding and anticipating their needs and pain points and offering impactful, persuasive solutioning
Provide scoping and sandbox environment support and substantiate business and technical solutions offered to existing and prospective clients
Identify solutions for existing challenges or obstacles and anticipate potential future challenges
Support the design and migration of data to Smile’s platform while being sensitive to the customer’s business model and cultural transformation towards a Smile Health Data Fabric
Support and contribute to strategic customer proposals by preparing and delivering technical presentations explaining products and services to prospective strategic clients and on-going technical consultation
Participate in the development of product demos and POCs to highlight compelling Smile capabilities
Collaborate closely with the Sales team to develop and implement effective account management strategies by providing subject matter expertise on a customer’s current and prospective technical needs and determine how Smile’s solution(s) can meet their business goals and objectives
Act as a technical liaison between customers, service engineering teams, product teams and support to bring the voice of the customer to the Smile products
Rapidly develop and maintain a deep knowledge of Smile’s products, FHIR, market trends, customer environment and competitive landscape
Collaborate cross-functionally to continuously improve product, sales and marketing from a technical perspective

Skills

Key technologies and capabilities for this role

FHIRProof of ConceptsArchitectural DiagramsRFPRFIHealthcare Data PlatformData MigrationTechnical ArchitecturePoC Development

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position available in Canada.

What is the salary range for this role?

This information is not specified in the job description.

What are the key responsibilities of this role?

The role involves acting as a trusted technical advisor to clients, developing relationships and roadmaps, leading the customer buy journey, providing scoping and sandbox support, supporting data migration, contributing to proposals and presentations, and participating in demos and POCs.

What is the company culture like at Smile Digital Health?

The company supports a mandate for #BetterGlobalHealth through innovative health data solutions used in over 20 countries, fosters a collaborative environment with internal teams and clients, and emphasizes impactful solutioning for healthcare stakeholders.

What makes a strong candidate for this Client Solutions Architect role?

Strong candidates should have expertise in technical advisory for healthcare data platforms like FHIR, experience with POCs, demos, RFPs, data migration, and the ability to build client relationships while aligning with product roadmaps.

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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