Senior Client Services Specialist, EOR Operations - EMEA

Morowali, Sulawesi Tengah, Indonesia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, Global Employment SolutionsIndustries

Requirements

Candidates should have significant experience in a customer-facing role, such as solutions consulting, employee or customer onboarding, or similar service delivery, with bonus points for HR professional services or hands-on HR operations experience. Strong knowledge of onboarding best practices and the global employment landscape is required, along with demonstrated ability to partner cross-functionally and manage escalations. Experience designing and managing customer workflows, creative problem-solving skills, comfort with SaaS platforms, a polished professional presence, a process-improvement mindset, and commitment to documentation are essential. Full fluency in English is required, with additional languages being a bonus.

Responsibilities

The Senior Client Services Specialist will act as the primary point of contact for client-facing teams on all onboarding-related topics, providing expertise on compliant global onboarding practices. They will manage onboarding processes for enterprise-level clients, execute and evaluate employee onboardings to improve service quality, and manage service delivery for onboarding operations. This includes responding directly to customers and employees via the Help Desk or partnering with the Customer Care team when needed.

Skills

Client Services

EOR Operations

Global Employment

Onboarding

Customer Experience

Solutions Consulting

Service Delivery

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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