Senior Client Delivery Lead (f/m/d)

Germany

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Biotechnology, UtilitiesIndustries

Requirements

Candidates must have experience managing client relationships, serving as the primary technical contact, and acting as an escalation point for domain or product issues. A deep understanding of the Kraken platform and its delivery mechanisms is essential, along with the ability to articulate client needs internally and support engineering teams. The role requires challenging clients to adopt new development approaches and comfort with ambiguity and a fast-paced environment. This is a hands-on, individual contributor position based in Europe with expected travel.

Responsibilities

The Senior Client Delivery Lead will manage relationships with enterprise client counterparts, acting as the first point of contact for technical development and issue resolution. They will serve as the knowledge base for the Kraken platform, triage incoming requests, and communicate client priorities internally to enable platform development. Responsibilities include summarizing and articulating client needs to engineering teams, supporting the delivery of product features, and guiding clients in adapting to Kraken's development and deployment style.

Skills

Client Delivery

Technology Transformation

Project Management

Billing Systems

Finance Systems

Communication Systems

Energy Management

Customer Information Systems (CIS)

CRM

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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