Senior Client Success Manager
EnergyHubSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial Services, ConsultingIndustries
Requirements
- Expertise in strategy consulting, data analytics, brand management, marketing, operations, and macroeconomics (implied from VCA expertise)
- Ability to interact with client teams, gather and manage project inputs
- Proficiency in analyzing data (Visa and client data) to form conclusions, benchmark performance, and identify gaps/opportunities
- Skills in developing and presenting compelling project reports and recommendations
- Capability to oversee end-to-end project delivery, including setup, contracting, stakeholder engagement, workplans, and vendor management
- Experience collaborating with data science teams, hub/global teams, and functional experts
- Knowledge of project management and problem-solving frameworks for implementation support
- Ability to draft client project proposals clarifying objectives, scope, deliverables, approach, dependencies, roles, and responsibilities
- Capacity to create, develop, and maintain analytical models/methodologies for VCA offerings and IP
- Willingness to build knowledge, produce thought leadership, and contribute to practice development/global best practices
- Generalist start with alignment to a practice area over time, including prospecting and delivering projects in that area
Responsibilities
- Draft client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles, and responsibilities, drawing input from client, local relationship managers, and functional teams
- Oversee project setup including contracting documentation, stakeholder engagement, workplans, interview guides, client data requirements, and vendor statements of work (as applicable)
- Develop a fact base by undertaking client interviews and analyzing client documentation or processes
- Analyze Visa and client data to benchmark client performance vs. industry averages to identify performance gaps and improvement opportunities
- Collaborate with data science team to leverage advanced data analytics capabilities
- Collaborate with hub team, broader global team, or other functional teams to obtain specific subject matter expertise as needed
- Identify solutions and recommendations that address client objectives and result in performance improvement, leveraging relevant VCA methodologies, frameworks, and global best practices
- Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
- Support implementation of VCA recommendations or client initiatives, using project management and problem-solving frameworks
- Identify and surface opportunities for client projects and submit for inclusion into account plans
- Create, develop, and maintain analytical models and methodologies to contribute to standardized VCA offerings and IP creation
- Continuously build knowledge, surface new insights, and produce thought leadership pieces that contribute to practice development and global best practices
- Once aligned to a practice area, prospect and deliver projects from that practice area to clients and contribute to the global pool of expertise
Skills
strategy consulting
data analytics
brand management
marketing
operations
macroeconomics
risk management
digital strategy
client management
project management
data analysis
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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