[Remote] Fraud Operations Analyst - Contract to Hire at Sleeper

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Sports TechnologyIndustries

Requirements

1 - 3 years of relevant experience in a Fraud, Risk Operations, or related role
Bachelor’s degree in a related field or equivalent education and experience
Knowledge of Daily Fantasy Sports, Gaming, and/or payment processes in the DFS / gaming industry
Strong analytical skills and exceptional attention to detail
Highly organized with exceptional follow-through, emphasis on accountability and ownership
Ability to work in a fast-paced startup environment and adapt to an evolving industry
Investigative curiosity and strong organizational skills
Ability to work a hybrid remote and in-office schedule that may include weekends
Ability to interpret data and behaviors
A full understanding of our mission and values at Sleeper

Responsibilities

Protect the integrity of our games and user community by monitoring and analyzing suspicious player activity for potential fraud, taking immediate action to mitigate losses when necessary
Review user wallet transactions (deposits and withdrawals), as well as relevant play activity for potential fraud on a daily basis to ensure user accounts (profiles and balances) are appropriately maintained
Utilize various tools, systems, and reports to detect and uncover fraud trends, as well as to measure, track, and communicate with management
Stay current with fraud and user behavior trends, identifying new methods for detection and prevention in order to share insights across departments and implement recommendations
Support management and internal teams on ad hoc requests and fraud reviews as needed
Work collaboratively with other departments to develop and optimize fraud-related processes, as well as related policies and best practices
Ensure compliance with anti-money laundering, including Know Your Customer (KYC) and gaming regulations, as well as the integrity of our games and contests by monitoring activities that may violate our terms of service
Partner with the Customer Support team to develop and implement protocol and training for reviewing and resolving support issues pertaining to identity verification, document authentication, user deposits / withdrawals, chargebacks, suspicious user behavior, and investigations
Work in cross-functional teams to design and manage scalable fraud prevention / risk mitigation systems, as well as back-office processing systems around payment operations and support

Skills

Key technologies and capabilities for this role

Fraud DetectionTransaction AnalysisKYCAML ComplianceGaming RegulationsData AnalysisTrend AnalysisReporting ToolsUser Behavior AnalysisProcess Optimization

Questions & Answers

Common questions about this position

Is this position fully remote?

No, the role requires a hybrid remote and in-office schedule that may include weekends.

What experience is required for the Fraud Operations Analyst role?

Candidates need 1-3 years of relevant experience in Fraud, Risk Operations, or a related role, along with a Bachelor’s degree in a related field or equivalent.

What key skills are needed for this position?

Strong analytical skills, exceptional attention to detail, investigative curiosity, strong organizational skills, and the ability to work in a fast-paced startup environment are essential.

What is the company culture like at Sleeper?

Sleeper is a young and energetic company fueled by a passion for sports and a drive for innovation, with a dynamic Fraud Ops team in a fast-paced startup environment.

What makes a strong candidate for this Fraud Operations Analyst role?

A strong candidate will have 1-3 years in fraud or risk operations, knowledge of gaming or payment processes, strong analytical and organizational skills, and the ability to thrive in a fast-paced startup with a hybrid schedule.

Sleeper

Fantasy sports platform with social features

About Sleeper

Sleeper operates a platform for managing fantasy sports leagues, particularly focusing on fantasy football and bracket pools. Users can engage with the platform through features like in-app chat, live game watching, and an easy-to-navigate design, which fosters communication and shared experiences among sports fans. Unlike many competitors, Sleeper does not rely on advertisements for revenue; instead, it offers premium features and services, such as advanced draft modes and customization options, to enhance the user experience. This focus on quality and user engagement has led to significant growth, with over 4 million users and high retention rates. Sleeper's goal is to create a social and immersive fantasy sports environment that keeps users engaged throughout the sports season.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$67.3MTotal Funding

SERIES_CCompany Stage

Consumer Software, GamingIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

Risks

New fantasy sports platforms with innovative features may erode Sleeper's market share.

Sports betting apps integrating fantasy elements may attract users from Sleeper.

Stricter data protection regulations could impact Sleeper's data-driven features.

Differentiation

Sleeper offers an ad-free experience, unlike many competitors in the market.

The platform includes in-app chat and live game watching for enhanced user interaction.

Sleeper focuses on a premium user experience with advanced draft modes and customization.

Upsides

Increased interest in women's sports offers expansion opportunities for Sleeper.

Blockchain integration can enhance security and transparency for Sleeper users.

The rise of micro-betting could boost user engagement on Sleeper's platform.

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