[Remote] Senior Business Process Analyst at Pacific Life

Tennessee, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Financial Services, Workforce BenefitsIndustries

Requirements

Minimum of 5 years Group benefits experience
Minimum of 5 years of experience in Continuous improvement, Operational management, process and documentation design
Strong desire to participate in building Agile Product Management within a start-up, growth business within a large organization
Demonstrated ability to support third-party implementations and testing
Experience with project management and implementation of digital solutions
Strong understanding of business operations, process design, and process mapping
Additional relevant experiences: Straight through processing, Third-Party API implementations, Experience with the quoting and Underwriting process for Group insurance
Embrace the ambiguity and high degree of complexity associated with standing up a new business
Willing and able to jump in where needed and bring an innovative mindset to solving critical business problems
Excellent communication and interpersonal skills

Responsibilities

Analyze operational workflows, identifying opportunities for improved efficiency, risk management and customer experience
Document process bottlenecks and failure modes to target for technology and process improvement
Complete Side by sides with frontline staff to develop a firsthand understanding of the user needs and impact of technology solutions
Partner closely with product owner and division product managers to define tactics to achieve long-term improvement objectives
Analyze traditional business processes and the capabilities of the Pacific Life technology stack to identify how to solve problems in simple and innovative ways
Develop and implement business processes that are designed with the goal of a $1 Billion business in mind, supporting the ability to scale and evolve over time
Advocate for business needs and develop deep knowledge of why technology and process decisions are made
Stay current on the latest digital technologies and trends, and make recommendations for their implementation within the division
Collaborate with cross-functional teams to design and implement new systems and processes
Develop and implement testing plans to understand and evaluate new processes and tools
Monitor and measure the success of digital transformation initiatives and adjust as needed
Communicate with stakeholders to gather feedback and ensure that solutions meet their needs
Participate in planning and work with Architects to understand enabler related work

Skills

Key technologies and capabilities for this role

Business Process AnalysisWorkflow OptimizationProcess DocumentationRisk ManagementCustomer ExperienceProduct ManagementTechnology SolutionsOperational AnalysisUser Needs AnalysisDigital Transformation

Questions & Answers

Common questions about this position

Is this role remote or does it require on-site work?

The role is 100% remote to start, but is expected to transition to on-site over the next 12-18 months in Chattanooga, TN.

What experience is required for this Senior Business Process Analyst position?

A minimum of 5 years of Group benefits experience is required.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture emphasize at Pacific Life?

Pacific Life emphasizes collaboration, innovation, work-life balance, and making a positive impact, with a focus on transforming the industry and supporting careers with purpose.

What makes a strong candidate for this Senior Business Process Analyst role?

Strong candidates will have at least 5 years of Group benefits experience and skills in analyzing workflows, optimizing processes, partnering with business and tech leaders, and staying current on digital technologies.

Pacific Life

About Pacific Life

Newport Beach, CaliforniaHeadquarters

1868Year Founded

$189.4MTotal Funding

N/ACompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Paid Vacation

Paid Parental Leave

Adoption Assistance

401(k) Retirement Plan

401(k) Company Match

Risks

Increased competition in annuities market from companies like Prudential and MetLife.

Potential financial exposure from significant real estate investments.

Integration challenges with Selerix could affect customer satisfaction.

Differentiation

Pacific Life partners with T. Rowe Price for innovative Lifetime Income solutions.

Recognized as a top community-minded company, enhancing brand reputation and trust.

Real-time integration with Selerix improves benefits administration accuracy and efficiency.

Upsides

Lifetime Income solution attracts clients seeking secure retirement options.

Enhanced annuity products offer flexibility and growth, increasing product attractiveness.

Strong real estate financing position opens more sector opportunities.

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