Senior Associate, Visible Alpha Client Support at S&P Global

New York, New York, United States

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$53,844 – $78,925Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment ResearchIndustries

Requirements

Bachelor’s degree in Business, Finance, Economics, Accounting, and/or related field
Understanding of Global Financial Markets and financial statements
Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences
Strong analytical and troubleshooting skills – passionate about problem-solving and able to think critically, multi-task, and succeed in high-pressure environments
Familiar with the Financial SaaS industry
Indefinite right to work in the United States

Responsibilities

Serve as an integral member of the global Commercial team by providing client support throughout the client lifecycle, beginning with the onboarding process
Become a domain, product, and workflow expert – allowing management of issues around data and application logic that require deep investigation
Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products
Escalate product, technical, and data issues to relevant departments with sufficient information on time
Create and maintain documents to track internal processes
Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients

Skills

Key technologies and capabilities for this role

client supportdata investigationapplication logicstakeholder communicationissue escalationprocess documentationproduct feedbackonboardingVisible Alpha

Questions & Answers

Common questions about this position

What is the salary range for this Senior Associate role?

The anticipated base salary range is $53,844 to $78,925 for US candidates, with final salary based on geographic location, experience, skill set, training, licenses, and certifications. This role is also eligible for an annual incentive plan.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and qualifications are required for this role?

Candidates need a Bachelor’s degree in Business, Finance, Economics, Accounting or related field, understanding of global financial markets and financial statements, excellent interpersonal and communication skills, strong analytical and troubleshooting skills, and familiarity with the Financial SaaS industry.

What is the company culture like for the Visible Alpha Client Support team?

The team values open communication, excellence in work, and passion for top-notch support, with members gaining in-depth industry knowledge and technical skills while collaborating closely with Sales, Success, Technology, and Content teams.

What are the right to work requirements for this position?

This role is limited to persons with indefinite right to work in the United States.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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