Senior Associate, SPA at DoorDash

Tempe, Arizona, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, OperationsIndustries

Requirements

Bachelor’s degree or equivalent experience
4+ years of experience in project management, process improvement, stakeholder management, and customer-facing support operations
Innovative and creative thinker who can articulate a compelling narrative and get down to the lowest level of detail to bring it to life
Customer-obsessed, always seeking to understand the multifaceted audience, what information they crave, and how to deliver it effectively
Excellent ability to influence people and project management skills, with the ability to inspire while managing multiple time-sensitive projects under tight deadlines
Confident in engaging all levels of internal stakeholders, with a track record of working effectively with senior leadership and a broad range of cross-functional partners
Highly motivated self-starter with the passion to take on more than daily responsibilities
Roll-up-your-sleeves attitude, meticulous attention to detail, ability to understand and impact CXI strategies and priorities, true team spirit, and ability to juggle projects and competing priorities
Deep expertise in building and nurturing relationships within teams and cross-functionally, communicating effectively with different audiences, and collaborating as a creative contributor and thought partner
Strategic, operationally-minded, highly autonomous, execution-minded, strong stakeholder management, comfort with ambiguity, and ability to see around corners

Responsibilities

Lead Offsite Program Strategy: Own end-to-end offsite planning for CXI-wide org and functional pods; manage offsite OKRs, satisfaction metrics, timelines, and budgets; build documentation and templates to drive consistency and scale
Own Cross-Functional Project Management: Lead special projects tied to evolving org needs (e.g., WeSupport, new campaigns); collaborate with multiple stakeholders across People, Strategy, CXI site leadership, and CXI Communication; operate as a reliable driver of progress, defining deliverables, owning timelines, anticipating blockers, and facilitating accountability
Activate Feedback Loops: Lead quarterly EngageMe@ roundtables and post-survey action planning; track DRIs and outcomes to ensure feedback is reviewed, acted on, and communicated back (in partnership with CXI comms); partner with leadership and HR to close the loop with transparency and clarity
Run Leadership Moments: Drive production of Town Halls and AMAs for CXI senior leaders; own run-of-show planning, speaker support, deck development, comms; partner with CXI Comms and Ops partners to ensure execution excellence in operations during the event and address any issues or concerns promptly to maintain a positive experience
Serve as a core project manager and thought partner for org-wide initiatives, ensuring clarity, accountability, and delivery across key programs

Skills

Program Management

Project Management

Stakeholder Management

OKRs

Budget Management

Offsite Planning

Executive Engagement

Cross-Functional Collaboration

Strategic Planning

Operational Excellence

DoorDash

On-demand food delivery service

About DoorDash

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in its three-sided marketplace approach. The company's goal is to lead the food delivery market by enhancing user experience and expanding its services.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,404.4MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

10,001+Employees

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

Risks

Cannabis delivery faces competition from new market entrants, impacting market share.

Ibotta partnership may underperform if digital promotions don't resonate with customers.

Expansion into non-traditional categories may dilute DoorDash's core brand identity.

Differentiation

DoorDash's entry into cannabis delivery diversifies its service offerings.

Partnership with Ibotta enhances digital promotions, adding value for customers.

Collaboration with The Trade Desk boosts targeted advertising capabilities.

Upsides

Cannabis delivery opens new revenue streams amid growing demand for THC and CBD products.

Ibotta partnership may increase order frequency through enhanced digital promotions.

David's Bridal partnership taps into the lucrative wedding industry, diversifying offerings.

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