Senior Associate, Client Support (NFC) at S&P Global

Islamabad, Islamabad, Pakistan

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Technology Media Telecom, Energy, MetalsIndustries

Requirements

Strong problem solving/critical thinking skills
Passion for client support
Attention to detail and ability to multi-task
Excellent verbal and written communication skills
Microsoft Excel skills

Responsibilities

Handle client support questions over phone, email, and chat
Work with internal teams to provide clients with custom templates and custom research
Produce client-facing webinars
Provide exceptional customer service and showcase knowledge of S&P Global Market Intelligence tools, data, and industries covered
Build relationships with clients and offer guidance to maximize use of product suite
Write data dispatches
Fulfill data requests from internal News team
Produce webcasts on the media industry
Work with internal template team to add value to Excel models

Skills

Client Support

Customer Service

Phone Support

Email Support

Chat Support

Excel

Data Analysis

Webinars

Relationship Building

TMT

Energy

Metals

Market Intelligence

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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