Client Delivery Manager
Maven ClinicSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Senior Associate, Capital One Concierge, Delivery Lead - Velocity Black (Remote) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Luxury Concierge, Digital Platform, Travel, EntertainmentIndustries
Requirements
- Strong organizational skills
- Exceptional communication skills
- Strong teamwork skills
- Strong problem-solving skills
Responsibilities
- Be the team member that does whatever it takes to remove blockers, move the program forward, and deliver value for customers and the business
- Develop and maintain delivery execution plans; track progress against timelines and risks to delivery
- Stay informed alongside product, tech, design, and marketing teams; manage conversations across teams to connect the dots and ensure nothing falls through the cracks
- Develop and maintain dependency maps; coordinate timelines with dependent teams independently across tech, product, design, marketing, and partners; act as the 'quarterback of delivery'
- Manage stakeholders: maintain a constant pulse on the current state of affairs, independently connect with stakeholders to set expectations, problem solve issues, and remove blockers
- Lead delivery prep meetings across the team and stakeholders; develop launch materials and GNG materials
- Create and distribute systemized status reporting on delivery progress to Product and Tech LT; provide ad-hoc updates as needed
- Serve as steward of documentation: create structure for defining, executing, and maintaining system documentation for onboarding, federation and contribution models, and intent launch plans
- Serve as steward of well-managed processes: track and champion processes for tech efforts and for gathering, storing, and organizing documentation for well-managed partners (legal, risk, compliance)
- Plan and support testing: work hands-on with product and tech to execute test scenarios, provide lift for dev and product teams; own testing documentation, ensure inputs from SMEs, and keep teams on track for launches
Skills
Product Delivery
Program Management
Cross-functional Collaboration
Stakeholder Management
Problem Solving
Organizational Skills
Communication
Teamwork
Agile Methodologies
Product Rollouts
Marketing Coordination
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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