Senior Analyst, Workforce Strategy & Insights at Twilio

Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Communications Technology, SoftwareIndustries

Requirements

Candidates should possess 7+ years of progressive experience in research analytics, workforce strategy, people analytics, talent intelligence, or related roles. Demonstrated experience with complex data analysis, statistical modeling, and exploratory research methodologies is required, along with proficiency in advanced analytics tools such as R, Python, SQL, Tableau, and Power BI. Proven expertise in designing and leading advanced analytics projects in ambiguous, abstract, or rapidly evolving environments, and experience partnering with cross-functional teams across People, Finance, and the Business are essential. Exceptional communication and storytelling skills are also necessary.

Responsibilities

The Senior Analyst, Workforce Strategy & Insights will drive advanced, research-driven analytics and scenario modeling to generate actionable insights and inform workforce strategies. They will design and implement robust assessments, measurement frameworks, and forecasting analyses to support AI & skills-based workforce transformation agendas. This role involves collaborating closely with partners across the People Team, Finance, Operations, and Business leaders on strategic projects, and conducting exploratory analytics to synthesize complex data into clear recommendations. The analyst will also monitor external workforce trends, emerging research methodologies, and new technologies, while partnering with the People Data Solutions & AI team to develop and scale internal tools and solutions.

Skills

Workforce Strategy

Data Analysis

Research Methodologies

People Analytics

Workforce Planning

Skills Transformation

Scenario Modeling

Talent Allocation

Skills Investment

Forecasting

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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