Senior Analyst - Customer Insights at S&P Global

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, AnalyticsIndustries

Requirements

Bachelor's degree in a quantitative field, with 5+ years of experience in a customer analytics or insights role, preferably in a B2B environment
Advanced proficiency in Power BI, including a proven record of building complex interactive dashboards with advanced DAX, coupled with strong Excel skills
Strong knowledge of SQL for querying and manipulating large datasets from relational databases
Exceptional communication skills, with a proven ability to listen to stakeholder needs and articulate complex customer insights clearly and concisely
A positive, proactive attitude with strong problem-solving abilities and a collaborative mindset suited for working in a global team

Responsibilities

Develop, maintain, and enrich analytics solutions and tools focused on the customer lifecycle, from acquisition to retention
Analyze complex customer datasets to extract actionable insights on behavior, trends, and opportunities
Collaborate with global teams to understand customer needs, identify data gaps, and build solutions to enhance customer engagement and mitigate churn risk
Present clear and compelling findings and data-driven recommendations to senior management and stakeholders
Manage and deliver on quick-turnaround ad-hoc projects related to specific customer inquiries or trends
Mentor junior analysts and apply advanced analytics to unstructured customer feedback to uncover deeper insights

Skills

Key technologies and capabilities for this role

AnalyticsCustomer InsightsData AnalysisSQLCRMBusiness IntelligenceAdvanced AnalyticsAIAutomationData VisualizationStakeholder Presentation

Questions & Answers

Common questions about this position

What experience and education are required for the Senior Analyst role?

A Bachelor's degree in a quantitative field and 5+ years of experience in customer analytics or insights, preferably in a B2B environment, are required.

What technical skills are essential for this position?

Advanced proficiency in Power BI for building complex interactive dashboards with advanced DAX, strong Excel skills, and strong knowledge of SQL for querying large datasets are essential.

What does the team environment look like?

The Customer Insights and Commercial Analytics team is a high-impact function partnering with leaders across the division, collaborating with a global team of analytics professionals.

Is this a remote or on-site position?

This information is not specified in the job description.

What salary or compensation is offered?

This information is not specified in the job description.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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