Senior Account Manager (Mid Tier) at FreshBooks

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Customer Experience, Employee ExperienceIndustries

Requirements

3-6 years of experience in SaaS sales (farming/account management)
Proven track record of establishing themselves as a strategic trusted advisor to clients
Ability to take complex client and vendor concepts and articulate them to an audience of varying perception levels
Very strong written and verbal presentation/communication skills (ESSENTIAL)
Self-starter who can own ongoing account management of both large and small clients
Ability to report and share client’s status on a timely/pre-defined interval
Bachelor's Degree
SaaS sales experience with a terrific reputation for over-achieving quota by growing revenues in existing customers
Self-starter with a “GROWTH MINDSET” and willingness to learn and adapt
Both sales and technical expertise along with engagement skills from CXO level to technical and operations staff
Experience in proactively growing customer relationships while being curious to understand the client's business
Open to an in-office role based in Chennai in regional shifts

Responsibilities

Develop and maintain relationships with key accounts, ensuring customer satisfaction and retention
Identify new business opportunities within the portfolio of accounts and generate sales leads to achieve revenue targets
Build and manage a sales pipeline, including forecasting and reporting on sales metrics
Maximize customer lifetime value by identifying and pursuing cross-selling and up-selling opportunities
Work closely with cross-functional teams, including product, marketing, and customer success, to ensure customer needs are met and exceeded
Collaborate with customers to understand their business needs and provide solutions that meet their requirements
Stay up-to-date with industry trends, market developments, and competitor activities, and provide insights to the team
Develop and execute against an account plan and consistently deliver on revenue targets

Skills

SaaS sales

account management

revenue growth

quota overachievement

account planning

customer relationships

sales expertise

technical expertise

CXO engagement

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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