Senior Account Manager, Enterprise at Airwallex

San Francisco, California, United States

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$100,000 – $180,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

Technology-minded and Fintech enthusiast
Strong role-related expertise with founder-like energy, sharp thinking, and motivation by mission
Ability to move fast with good judgment, dig deep with curiosity, and make decisions from first principles
Humble, collaborative, and able to turn ideas into real products end-to-end
Skilled in using AI to work smarter and solve problems faster
Experience tackling complex, high-visibility problems
Based in San Francisco or New York City
Driven by learning the platform to solve complex problems and understand customer needs

Responsibilities

Take a consultative approach with customers to ensure solutions suit their unique business needs
Build relationships with internal stakeholders to manage and optimize customer engagement and platform usage
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and resolve issues
Project manage complex customer projects across technical and non-technical domains
Be proactive in identifying and solving client challenges
Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
Achieve and exceed sales target volumes and revenues, keeping customer needs top of mind
Report weekly and monthly performance against KPIs, metrics, and targets
Ensure the best customer experience and onboarding process for new customers
Work closely with customers and technical support teams

Skills

Account Management

Enterprise Sales

Payments Processing

Fintech

Business Development

Relationship Management

Revenue Growth

Global Payments

Spend Management

Treasury

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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