Senior Account Director - Taiwan at Insider

Taipei, Taiwan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Marketing, Customer ExperienceIndustries

Requirements

Experience managing software subscription renewal business
Ability to meet quarterly, half-year, and annual targets (quota) for renewal business
Skills in maintaining direct engagement with customers and channel partners throughout contract lifecycle
Capability to work collaboratively with internal teams (Inside sales, Customer Success, partnership sales)
Experience owning a portfolio of existing accounts for retention and growth
Ability to identify upsell and cross-sell opportunities within existing accounts
Proficiency in proactively managing renewals in cooperation with Customer Success team
Success in a team selling environment for account penetration and coverage
Ability to consistently forecast monthly and quarterly performance
Skills in negotiating deals and contracts

Responsibilities

Manage a book of software subscription renewal business, aligned by quarter, to close all renewal contracts before expiration
Meet quarterly, half-year, and annual targets for assigned renewal business
Maintain direct engagement with customers and channel partners to identify and eliminate renewal obstacles
Ensure assigned renewals are closed on time through collaboration with internal organizations (Inside sales, Customer Success, partnership sales)
Own a portfolio of existing accounts and take responsibility for their retention and growth
Identify upsell and cross-sell opportunities within existing accounts
Proactively own renewals in accounts in cooperation with the Customer Success team
Succeed in a team selling environment for maximum account penetration and coverage
Consistently forecast monthly and quarterly performance
Negotiate deals and contracts

Skills

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Professional Development Budget

Risks

Rapid expansion may strain resources and affect service quality.

Integration challenges from mergers and acquisitions could impact performance.

Reliance on AI exposes Insider to data privacy regulation risks.

Differentiation

Insider offers a unified Growth Management Platform for digital marketers.

The platform uses AI to deliver personalized customer experiences across multiple channels.

Insider's SaaS model ensures scalability and steady revenue through subscription fees.

Upsides

Insider raised $500M in 2024 to boost AI strategy and global expansion.

The company is expanding in Latin America, creating 160 jobs by 2027.

Insider's platform is used by Fortune 500 companies, enhancing its market credibility.

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