Strong customer service orientation, sound judgment, and professional demeanor
Certified in First Aid, CPR, and AED use
2 years of experience with access control and CCTV platforms
5 years of general experience with public safety, security operations, and procedures
Preferred Qualifications
Previous work in a customer service role with executives or VIPs
Strong analytical and problem-solving skills
Ability to work independently or within a team framework
Motivation for continuous learning and self-development
Responsibilities
Monitor security systems and equipment, support programming and badging activities, and analyze security footage and alarms to identify patterns and trends
Observe and report suspicious behavior and incidents, enforce company policies, and assist with investigations of security breaches
Communicate effectively with law enforcement, fire departments, emergency medical personnel, and other agencies during emergency situations
Apprehend trespassers or escort unauthorized individuals off company property
Maintain daily activity logs, incident reports, and surveillance documentation
Collaborate professionally with internal resource partners and stakeholders to ensure seamless security operations
Participate in regular training on verbal de-escalation, conflict resolution, and use-of-force protocols, with ongoing performance evaluations
Conduct building rounds and inspections across interior and exterior grounds in all weather conditions
Support security operations at multiple campus locations as needed, including shift coverage and officer training