Seasonal Retail Shop Tech at CSC Generation

Millcreek, Utah, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, Outdoor RecreationIndustries

Requirements

1+ years of experience in a retail shop technician or similar role
Strong mechanical aptitude and technical skills with outdoor gear and equipment
Excellent customer service skills and ability to communicate effectively with customers
Ability to work independently, manage multiple tasks, and prioritize effectively
Knowledge of the latest industry trends and products
Flexibility to work weekends, holidays, and evenings — especially during the November through February seasonal period
Must be able to work two of the three major winter holidays (Thanksgiving/Black Friday, Christmas, New Year’s Eve/New Year’s Day)
Must be able to lift up to 50 pounds
High school diploma or equivalent
Technical certifications related to outdoor gear and equipment preferred
Passion for outdoor activities and excellent communication and interpersonal skills

Responsibilities

Assemble, maintain, and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment
Perform quality assurance checks on all products prior to customer delivery
Assist customers with technical support and product inquiries
Provide support to sales associates with product knowledge and recommendations
Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies
Work collaboratively with the team to meet sales goals and provide exceptional customer service
Participate in ongoing training and development to stay up-to-date on industry trends and products
Assist on the sales floor as needed
Assist the Store Manager in opening and closing the store as needed
Ensure the store is properly secured and alarm systems are functioning correctly
Manage cash and credit card transactions, and perform daily cash reconciliation
Other duties as assigned by the management team and Lead Shop Tech

Skills

Bicycle Repair

Ski Equipment Repair

Snowboard Equipment Repair

Watercraft Maintenance

Camping Gear Assembly

Quality Assurance

Customer Service

Technical Support

Product Knowledge

Shop Organization

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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