Seasonal Backcountry Gearhead

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Outdoor Recreation, RetailIndustries

Requirements

Candidates must be passionate about the outdoors and possess expert gear knowledge in various outdoor sports such as climbing, skiing, and snowboarding. A strong passion for customer service and the ability to share outdoor experiences are essential. Flexibility in scheduling, including at least one weekend shift per week and a 10-hour window of availability, is required. Candidates must also be available for mandatory, paid training from October 6-17, 2025, Monday-Friday, 9:00 AM - 5:00 PM MST, and cannot miss any training days. A wired internet connection is mandatory for remote work, and personal equipment cannot be used for the job.

Responsibilities

Gearheads will provide expert gear knowledge and exceptional service to customers via phone and chat, aiming to create loyal, repeat customers. They will increase profit margins by suggesting complementary add-on items to customer purchases. Responsibilities include staying up-to-date on gear knowledge through workshops and vendor training, and delivering next-level service and problem-solving to ensure a best-in-class customer experience across multiple contact channels. The role involves recommending products to enhance customers' outdoor experiences.

Skills

Customer Service

Sales

Outdoor Gear Knowledge

Climbing

Skiing

Snowboarding

Communication

Problem-Solving

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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