Project Advisor
AngiSalary not specified
- Full Time
- Junior (1 to 2 years), Entry Level & New Grad
$30,000 – $40,000Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Customer SupportIndustries
Requirements
Candidates should possess excellent customer service experience, be self-motivated and upbeat with the ability to achieve objectives, and demonstrate a passion for delivering fantastic service. They must also have excellent communication skills, the ability to work effectively as part of a team, and maintain high levels of accuracy while working under tight timeframes.
Responsibilities
The SCUK Customer Service Advisor will answer a high volume of calls and interact with customers via live chat and email, addressing their day-to-day needs and complex queries with the aim of providing resolution on the first call. They will investigate customer queries, escalate issues as needed, ensure service and customer demand are met to a high standard within agreed turnaround times, liaise with other teams to advocate for customers, and be empathetic to customers’ personal circumstances to provide personalized solutions. Additionally, they will be a digital communications expert, assisting customers digitally using their own devices and working across a specified shift pattern, including bank holidays.
Skills
Customer Service
Communication
Problem-Solving
Teamwork
Empathy
Digital Communication
Santander
Provides banking, investment, and insurance services
About Santander
Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.
Key Metrics
Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees