Project Advisor

Position Overview

• Location Type: Remote (Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming)
• Employment Type: Full-time
• Salary: Not specified

Angi® is seeking a Project Advisor, Homeowner Success to play a vital role in partnering with homeowners to get jobs done well. This role focuses on delivering exceptional customer service and contributing to team success. Angi connects homeowners with reliable pros, and this role directly supports that mission by assisting homeowners with their home projects.

Requirements

• Excellent communication skills (both written and verbal)
• Strong customer service skills and a passion for helping others
• Ability to engage homeowners in discussions and provide tailored solutions
• Proficiency in handling inbound and outbound calls professionally
• Commitment to continuous learning and improvement
• Ability to work independently and as part of a team

Responsibilities

• Customer Support:
  • Handle outbound and inbound calls from customers professionally and courteously.
  • Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support.
  • Engage homeowners in discussions about available services and solutions tailored to their needs.
  • Stay updated on product knowledge, policies, and procedures to provide accurate information to customers.
• Team Collaboration:
  • Collaborate with team members and leadership to share knowledge and best practices.
  • Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth.
  • Support team goals and initiatives to improve overall performance and customer satisfaction.
• Performance Monitoring:
  • Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy.
  • Seek feedback from leadership and utilize it to improve performance.

Application Instructions

• Not specified

Company Information

Angi® is redefining the future of the home services industry. We connect homeowners with reliable pros and provide a platform for pros to find work and grow their businesses. We believe home is the most important place on earth, and we strive to make a real impact on families, communities, and livelihoods.

Angi at a glance:

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)