Senior Advisor, Member Services
Arcadia- Full Time
- Senior (5 to 8 years)
Candidates should possess excellent communication skills and a commitment to continuous improvement, thriving in a dynamic environment and dedicated to delivering exceptional customer service.
The Project Advisor will handle outbound and inbound calls from customers professionally and courteously, field calls to and from homeowners to offer assistance with their home projects, engage homeowners in discussions about available services, and stay updated on product knowledge, policies, and procedures to provide accurate information. They will also collaborate with team members and leadership to share knowledge and best practices, actively participate in team Learning and Development activities, and adhere to performance metrics such as conversion rate and customer satisfaction ratings.
Sustainability consulting for ESG performance ratings
Angi Sustainability focuses on sustainability consulting by providing Environmental, Social, and Governance (ESG) performance ratings and science-based targets for investments. The company collaborates with organizations like the Carbon Disclosure Project and the United Nations Global Compact to help institutional investors and corporations improve their ESG practices. Angi Sustainability stands out by offering both consultancy services and subscription-based analytical tools, allowing clients to measure and enhance their sustainability efforts. The goal is to support clients in making responsible investment decisions and advancing their sustainability initiatives.