Ability to carry out job functions and responsibilities as assigned
Support application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, address and escalate concerns
Ensure a safe and positive environment for members and team
Embrace inclusion and diversity, work collaboratively with respect
Work as a team to achieve goals, move with speed and agility
Innovate and adapt quickly
Maintain a friendly and positive attitude
Deliver service excellence, resolve and de-escalate member concerns
Commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Deliver GOLD club standards daily (Grand opening look, stocked items, promotional plans executed, visible accurate signage, clean and organized)
Understand how to access and read production and/or financial performance reporting for the department
Responsibilities
Support exceptional member shopping experience by ensuring execution on all promotional programs, including signs downloads and sign execution throughout the club
Ensure club executes correct signage proposition in each aisle/department, follow sign presentation details, complete any missing signs before club opening
Ensure price changes are accurate by preparing and printing daily price download through the club (including clothing and perishables) prior to club opening
Print the hot list for 800/820/840 and Burris loads daily, along with signs for any new and out of stock articles on the list
Place hot list and signs in designated area inside receiving office for overnight receiver/night manager to execute
Print pallet tags signs for upcoming 800/820/840 loads