[Remote] Scaled Account Manager at Fleetio

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

1-3 years of experience in account management, renewals, expansion sales, or sales development at a SaaS company
Proven ability to manage a large volume of accounts simultaneously with strong organizational and time management skills
Experience conducting quick discovery conversations to identify customer needs and potential growth opportunities
Track record of meeting or exceeding renewal or sales targets in a high-volume environment
Comfortable managing and executing renewals, including negotiation of relatively simple contract terms
Highly disciplined and efficient with your time—able to move fast while maintaining accuracy and professionalism
Strong communication skills with the ability to engage decision makers at multiple levels within customer organizations
Results-driven, resourceful, and motivated to contribute to team growth goals
Excited by technology and its ability to help customers improve their operations
Thrive in a fast-paced, rapidly evolving organization

Responsibilities

Manage a high-volume book of accounts across Fleetio’s lower mid-market segment
Proactively contact every renewing customer to ensure a timely and positive renewal experience
Conduct efficient discovery conversations to identify expansion potential within renewing accounts
When growth opportunities are uncovered, qualify and pass leads to Mid-Market Account Managers with detailed notes and context to enable successful expansion
For customers with limited expansion potential, execute renewals quickly, efficiently, and with minimal friction
Achieve and exceed renewal rate targets (NRR) while ensuring smooth customer transitions at renewal
Collaborate with Mid-Market Account Managers, Customer Success, and Support teams to maximize customer satisfaction and value
Operate with speed and precision in managing renewals, leveraging tools and processes to handle high-volume workflows effectively
Act as the first line of strategic engagement for many customers, setting the stage for deeper partnership growth

Skills

Fleetio

Fleet management software for tracking operations

About Fleetio

Fleetio provides fleet management software that helps organizations track, analyze, and improve their fleet operations. The software allows users to manage vehicles, equipment, parts, and operators in a streamlined manner. It operates on a subscription-based model, generating revenue through software licenses. Fleetio's platform is designed to be user-friendly and collaborative, making it easier for clients to manage their assets effectively. Unlike many competitors, Fleetio focuses on continuous enhancements to meet the changing needs of its users. The goal of Fleetio is to help businesses of all sizes improve their operational efficiency and manage their fleets more effectively.

Birmingham, AlabamaHeadquarters

2012Year Founded

$165.3MTotal Funding

SERIES_CCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Risks

Emerging competition from Nayax's EasyFuelPlus could challenge Fleetio's market share.

Integration issues with Razor Tracking may affect customer satisfaction and retention.

Reliance on partnerships for new features poses risks if partners face difficulties.

Differentiation

Fleetio offers a comprehensive fleet management system with global reach and diverse clientele.

The platform integrates with FuelCloud and Fill-Rite for enhanced on-site fuel management.

Fleetio's mobile app now supports Spanish, broadening its accessibility to Spanish-speaking users.

Upsides

Fleetio's partnership with Razor Tracking enhances its vehicle and asset management capabilities.

The rise of electric vehicles presents opportunities for specialized EV fleet management tools.

Fleetio's focus on sustainability aligns with growing trends in eco-friendly fleet operations.

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