[Remote] Client Success Manager at EnergyHub

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, SoftwareIndustries

Requirements

Excellent communication skills and the ability to describe complex and technical topics in an engaging, succinct manner
Demonstrated success working with clients

Responsibilities

Be a Client Success advocate: Be the project manager for program launches and manage multi-faceted programs with device partners, clients and internal teams. Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization
Be a project management expert: Design an efficient program structure that meets the needs of many co-ops that exist within a larger parent organization. Create and enforce a standardized process for the repeatable, scalable organization of a complex utility program structure. Maintain efficiency by creating playbooks and other education tools that allow for a level of service to be maintained across multiple stakeholders
Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks using business judgment to balance internal objectives with client goals. Spend time understanding clients’ objectives and guiding clients through key decisions to design programs that support these targets. Partner with Sales to support successful renewals and expansions in your clients’ accounts. Creatively problem solve when difficult situations arise and resolve operational challenges
Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success
Be a product and service expert: Develop a comprehensive knowledge of demand management, services & offerings, DERs, and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design for a variety of DER asset classes and provide training to client program teams. Advocate for the product development needed to handle the needs of a smaller distribution utility structure

Skills

Client Relationship Management

Project Management

Communication

Data Analysis

Program Launch

Stakeholder Management

EnergyHub

Manages distributed energy resources for utilities

About EnergyHub

EnergyHub helps utility companies manage the complexities of the energy grid, especially with electric vehicles (EVs) and distributed energy resources (DERs). Their main product, the Distributed Energy Resource Management System (DERMS) platform, uses artificial intelligence to optimize energy control at the grid edge, including features like Managed Charging for EVs. EnergyHub stands out by integrating with a wide range of partners and leveraging resources from its parent company, Alarm.com. The goal is to provide advanced grid services that enhance utility operations and customer satisfaction.

New York City, New YorkHeadquarters

2007Year Founded

$30.7MTotal Funding

GRANTCompany Stage

Automotive & Transportation, EnergyIndustries

51-200Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Paid Parental Leave

Gym Membership

Tuition Reimbursement

Risks

Increased competition from DERMS providers like AutoGrid and Enbala.

Rapid AI advancements may require significant investment to stay competitive.

Potential regulatory changes in California could impact virtual power plant profitability.

Differentiation

EnergyHub's DERMS platform optimizes grid edge management with AI technology.

The Managed Charging feature for EVs reduces infrastructure costs for utilities.

EnergyHub's deep partner ecosystem enhances its competitive edge in the energy market.

Upsides

Acquisition of Kapacity.io enhances demand-side flexibility in Europe.

Partnership with FranklinWH expands virtual power plant capabilities and customer engagement.

$1.5M grant supports virtual power plant expansion, focusing on low-income families.

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