Salesforce OMS Administrator at SharkNinja

Needham, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, eCommerce, Consumer GoodsIndustries

Requirements

3+ years of Salesforce Administration experience (preferably with Salesforce OMS or Commerce Cloud)
Experience supporting eCommerce or order management processes
Strong understanding of Salesforce data model, flows, validation rules, and automation
Excellent troubleshooting, analytical, and documentation skills
Strong problem-solving and analytical mindset
Ability to communicate effectively with both technical and non-technical stakeholders
Attention to detail and commitment to data accuracy
Proactive, organized, and comfortable working in a fast-paced environment
Preferred
Experience integrating Salesforce OMS with Oracle OIC Integration Layer
Familiarity with Apex, SOQL, and API integration concepts
Knowledge of B2C Commerce, Service Cloud, or Experience Cloud

Responsibilities

Configure and support order workflows, payment capture, cancellations, returns, and exchanges
Ensure order data accuracy across Salesforce, ERP, and external fulfillment systems
Partner with Customer Service and Operations to resolve order discrepancies and streamline processes
Support integrations between OMS, Commerce Cloud, ERP, and 3rd-party logistics (3PL) systems
Maintain data synchronization and integrity across all systems
Assist with API testing and updates when new integrations or enhancements are introduced
Identify opportunities to enhance automation, reporting, and scalability within Salesforce OMS
Collaborate with cross-functional teams (eCommerce, IT, Finance, Customer Experience) to implement new features and workflows
Document system configurations, business rules, and change management procedures
Serve as the subject matter expert (SME) for Salesforce OMS functionality
Provide end-user support, training, and guidance to business teams
Create and maintain user documentation, training materials, and knowledge articles

Skills

Salesforce

OMS

Order Management

Commerce Cloud

ERP

API

Integrations

eCommerce

Fulfillment

Data Integrity

Workflow Configuration

SharkNinja

Designs and manufactures high-performance home appliances

About SharkNinja

SharkNinja designs and manufactures home appliances and cleaning products that aim to make everyday tasks easier and more enjoyable. Their product range includes vacuum cleaners, kitchen appliances, and various household gadgets. These products are engineered to improve efficiency and quality of life for users. SharkNinja stands out from competitors by focusing on high-performance and reliable solutions, which consistently receive positive customer feedback. The company’s goal is to enhance consumer satisfaction and build long-term relationships, encouraging repeat purchases and brand loyalty.

Needham, AlabamaHeadquarters

1994Year Founded

$558.6MTotal Funding

SECONDARYCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Family Planning Benefits

Mental Health Support

Professional Development Budget

Flexible Work Hours

Paid Vacation

Remote Work Options

401(k) Company Match

Health Insurance

Risks

Increased competition from emerging smart home brands threatens market share.

Rising raw material costs could impact SharkNinja's profit margins.

Global chip shortage may delay new product launches.

Differentiation

SharkNinja offers innovative, high-performance home appliances and cleaning products.

The company has a strong global presence with products sold worldwide.

SharkNinja's PowerDetect technology revolutionizes vacuum cleaning efficiency.

Upsides

Smart home integration offers new opportunities for SharkNinja's product compatibility.

The trend towards compact, multi-functional appliances aligns with SharkNinja's offerings.

Growing health and wellness interest boosts demand for SharkNinja's kitchen appliances.

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