Solution Architect - CRM

The Solution Architect will provide expertise to customers to ensure they adopt, renew, and maximize value from their ServiceNow investment, participating in customer acquisition and retention by leveraging CRM applications and ServiceNow knowledge. This role involves creating innovative solutions using ServiceNow's CRM Solutions, mentoring field resources on implementation methodology and best practices for CRM applications, and reviewing customer architectures, design processes, and system integrations. Responsibilities also include responding to customer inquiries about ServiceNow CRM Solutions, contributing to sales campaigns focused on CRM by discussing best practice implementation strategy and planning, and configuring solution environments to meet customer requirements. The architect will collaborate with Product Management and Development teams to enhance ServiceNow products and share best practices with internal teams, the community, and customers to promote faster time to value. They will also stay current on competitive analyses and understand differentiators between ServiceNow and its competitors.