Partnership Operations Coordinator
SupabaseSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- 3+ years of experience in sales support, customer service, or administrative roles (preferred)
- Supply chain, reverse logistics, or mobile device experience (desired)
- Proficiency in MS Office Suite, with advanced skills in Excel
- Outstanding verbal and written communication abilities
- Strong relationship-building skills and a customer-centric mindset
- Exceptional planning, organization, and time-management capabilities
- Adaptability and resilience in a fast-paced, evolving environment
- Self-motivated, innovative, and proactive approach to work
- Willingness to work extended hours, including nights and weekends, as business needs dictate
- Professional demeanor with the ability to interact effectively across diverse groups, including executives, managers, customers, and subject matter experts
- Analytical thinking and problem-solving skills, with the ability to synthesize information from multiple sources and translate it into actionable steps
- Bachelor’s Degree (preferred)
- Project management or Lean Six Sigma experience (desired)
Responsibilities
- Deliver comprehensive administrative support to sales staff
- Proactively follow up on outstanding payments, return requests, and order status to ensure a seamless customer experience
- Serve as a primary point of contact for portfolio customers, engaging in direct communication via phone and email with a broad buyer base, building strong relationships and understanding client needs
- Shadow experienced sales professionals to deepen understanding of sales strategies and best practices
- Uphold Assurant policies and guidelines, demonstrating integrity and professionalism in all interactions
- Collaborate proactively with internal cross-functional teams to resolve issues and support business objectives
- Distribute marketing emails, sales announcements, and NPS/CX surveys to drive engagement and awareness
- Provide coverage for team members during Paid Time Off (PTO), ensuring continuity of service
- Maintain accurate records and documentation of customer feedback, sales activities, priorities, projects, and buyer data
- Participate in and document continuous improvement initiatives to enhance sales effectiveness and operational efficiency
Skills
Sales Support
Customer Service
Administrative Support
Phone Communication
Email Communication
Relationship Building
Order Management
Payment Follow-up
Customer Documentation
Team Collaboration
Assurant
Provides risk management and insurance solutions
About Assurant
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.
New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.
Differentiation
Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.
Upsides
Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.
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