Sales Support Specialist

Singapore

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Communications, BiotechnologyIndustries

Requirements

Candidates must possess at least 3 years of experience in sales, customer success, or account management. Native and business fluency in both Mandarin and English, encompassing speaking and writing, is required. Applicants should be results-driven, detail-oriented, and possess a collaborative approach with a "can do" attitude. A basic understanding of enterprise business operations and the ability to advocate for customers internally with cross-functional stakeholders are also necessary.

Responsibilities

The Sales Support Specialist will assist with pricing and deal workflows, including preparing pricing and deal structures, creating and managing order forms, and generating quotes using CPQ tools. This role involves overseeing and maintaining CRM records, including account data and opportunity updates. The specialist will act as an internal liaison, submitting and following up on requests with departments such as Billing, Legal, and Support, and ensuring smooth sales processes by working with Deal Desk, Contracts, and Pre-Sales. Additionally, they will provide customer support by explaining aspects of deals on calls with Account Executives and conducting research for sales meetings. The role also includes supporting team success by maintaining trackers for cross-functional challenges and working towards their resolution.

Skills

Sales Support

Pricing

Deal Workflows

CRM

CPQ

Order Forms

Account Management

Customer Relationship Management

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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