Sales Support Specialist at Waterworks

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Luxury Goods, Interior Design, RetailIndustries

Requirements

3+ years administrative or project management experience
Art/Interior design or luxury retail/service experience preferred
Strong organizational skills
Excellent verbal and written communication
Proficient in Microsoft Office
Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques
Ability to maneuver effectively around showroom floor, stock room and office
Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing
Licensed to drive preferred
Ability to travel locally or out of state

Responsibilities

Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers
Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction
Manage and track all order reporting data
Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments
Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction
Help with other showroom operational responsibilities that could include receiving/sending shipments, inventory transfers, processing refunds

Skills

Key technologies and capabilities for this role

order managementclient supportsales supportinventory managementshipping coordinationrefund processingcustomer service

Questions & Answers

Common questions about this position

What is the pay rate for the Sales Support Specialist role?

The position pays $25 - $28 an hour, determined based on experience, qualifications, and geographic location.

What benefits does Waterworks offer?

Benefits include competitive salaries, bonus potential, comprehensive medical/dental/vision coverage, 401k retirement savings plan, generous PTO (vacation, personal, sick time), summer half days, a volunteer day, at least 8 federal holidays, and a floating holiday.

Is this a remote position or does it require being in the office?

This information is not specified in the job description.

What skills and experience are required for this role?

Requirements include 3+ years of administrative or project management experience, strong organizational skills, excellent verbal and written communication, and proficiency in Microsoft Office. Art/interior design or luxury retail/service experience is preferred.

What is the company culture like at Waterworks?

Waterworks offers a highly collaborative, creative environment that values each team member’s contributions, with extensive training and career growth opportunities.

Waterworks

High-end bath and kitchen design products

About Waterworks

Waterworks specializes in high-end bath and kitchen design, offering luxury products such as faucets, lighting, and fittings. Their products combine American ingenuity with European craftsmanship, appealing to homeowners, interior designers, and architects who prioritize elegance and functionality. Waterworks sells its premium offerings directly through its website and through partnerships with design professionals. What sets Waterworks apart from competitors is its commitment to design authenticity and innovation, ensuring that each product is not only functional but also a statement piece that enhances the ambiance of a space. The company aims to provide tailored design solutions that meet the specific needs of its discerning clientele.

Danbury, ConnecticutHeadquarters

1978Year Founded

ACQUISITIONCompany Stage

Design, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Professional Development Budget

Risks

RH's outdoor furniture collection could impact Waterworks' luxury home fixture market share.

Sodalivery's acquisition may lead to strategic shifts affecting Waterworks' brand identity.

RH's Design Galleries expansion may attract Waterworks' clientele, impacting sales.

Differentiation

Waterworks offers a complete bath and kitchen solution under one brand.

The company combines American ingenuity with European craftsmanship in its products.

Waterworks provides personalized design and shopping assistance for tailored client solutions.

Upsides

Growing demand for luxury home fixtures post-pandemic boosts Waterworks' market potential.

Eco-friendly product interest aligns with Waterworks' potential for sustainable design innovation.

E-commerce expansion offers Waterworks a broader market reach for luxury home goods.

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