Sales Support Representative 3

Employment Type: Full-time

Position Overview

Become a part of our caring community and help us put health first. The Sales Support Representative 3 provides timely and effective sales administrative support to assist with the acquisition or retention of customers. This role performs advanced administrative/operational/customer support duties that require independent initiative and judgment, and may apply intermediate mathematical skills.

Responsibilities

• Process sales and invoices to ensure customer orders are paid accurately and on time.
• Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.
• Perform standard calculations to accurately compile and report statistics.
• Conduct background research on customer accounts, prospects, competitors, and industry trends to support sales team activities.
• Respond to internal and customer inquiries.
• Communicate with staff from other areas of the organization to confirm order status and resolve customer complaints.
• Maintain up-to-date customer records.
• Exercise discretion and judgment in prioritizing requests and interpreting/adapting procedures, processes, and techniques.

Requirements

• 1-3 years of experience in sales, marketing, or a related field.
• 1+ year of administrative experience.
• Strong written and verbal communication skills.
• Ability to quickly learn new software programs.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook & Excel).
• Valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits (as this role is part of Humana's Driver Safety Program).
• Ability to travel up to 25%.
• Passion for contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

• Associate's or Bachelor's Degree.
• Healthcare industry experience.

Application Instructions & Additional Information

Virtual Pre-Screen (HireVue)

As part of our hiring process, we will be using HireVue, an interviewing technology, to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If selected for a first-round interview, you will receive an email invitation to participate in a HireVue interview. Please check your spam or junk folders to ensure you don't miss this communication. In this interview, you will listen to questions via phone or text and provide recorded responses. The interview is expected to take 15 to 30 minutes. Your recorded interview will be reviewed, and you will be subsequently informed if you will be moving forward to the next round of interviews.

Alert: Personal Identity Protection

Humana values personal identity protection. Applicants selected for leader review may be asked to provide their social security number if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Work-At-Home Requirements

• A minimum download speed of 25 Mbps and an upload speed of 10 Mbps is recommended.
• A wireless, wired cable, or DSL connection is suggested.
• Satellite, cellular, and microwave connections may be used only if approved by leadership.
• Associates who live and work from home in the states of California, Illinois, Montana, or South Dakota will be provided a bi-weekly stipend.