Job Description

Position Overview

The Individual Contributor will provide excellent customer service and product information, solutions, and relevant details to patients and providers. This position is crucial for fostering above-and-beyond communication with patients, ensuring they feel heard, understood, valued, and more connected with Apria.

Key Responsibilities

• Evangelize our customers and turn disgruntled patients into our biggest fans.
• Support Field teams, Operations, and Sales by delivering timely feedback that empowers them to deliver exceptional patient experiences.
• Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
• Proactively create a better patient experience.
• Champion the employee experience and drive our unique company culture.
• Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

Essential Duties and Responsibilities

• Responsible for supporting branches across a designated market.
• Review new and recurring patient accounts to obtain necessary documentation from the referral source for billing health insurance plans, enabling patients to maximize their benefits and receive care promptly.
• Research and secure required information from the customer to continue equipment coverage through health insurance plans.
• Manage collaborative relationships with field leadership, referrals, and patients through effective outreach to drive account resolution.
• Evaluate all documentation received to ensure compliance with relevant standards and regulations.
• Perform follow-up to achieve timely reimbursement.
• Perform other duties as required.

Employment Type

• Full-time

Location Type

• Information not provided

Salary

• Information not provided

About Owens & Minor

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with over 350 facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products, and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor Teammate Benefits Include:

• Medical, dental, and vision insurance, available on the first working day.
• 401(k), eligibility after one year of service.
• Employee stock purchase plan.
• Tuition reimbursement.

About Apria Healthcare

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

Minimum Required Qualifications

Education and/or Experience

• High school degree or equivalent.
• 3-5 years’ experience in the healthcare/health insurance industry.

Skills, Knowledge, and Abilities

• Patient-Focused: You start with the patient and work backward. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
• An Effective Communicator: You write and speak clearly, concisely, and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
• Energetic & Passionate: Your passion and energy for health and well-being are evident.

Supervisory Responsibilities

• None