Sales Support Manager at Caterpillar Inc.

Santa Catarina, Nuevo Leon, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Machinery, Construction, SalesIndustries

Requirements

Bachelor’s Degree in Business Administration, Marketing, Commerce, or a related field
Ownership of a Territory executing commercial activities such as strategic metrics (new business, PODD, aftermarket)
Fluent English
Customer Focus: Demonstrates a strong commitment to understanding and meeting customer needs, leverages customer insights, engages with clients, seeks feedback
Industry Knowledge: Up-to-date knowledge of industry trends, regulatory requirements, flagship products and services; participates in professional associations
Decision Making & Critical Thinking: Applies advanced analytical skills to evaluate situations, assess risks, consider alternatives
Effective Communication: Excels in written and verbal communication, adapts messaging, provides feedback, communicates assertively and empathetically
Relationship Management: Builds and maintains relationships with clients, vendors, colleagues; responds promptly, monitors satisfaction
Active passport and USA visa required
Willingness to travel 65% domestically and internationally
Five-day a week in-office model in Santa Catarina, Nuevo Leon

Responsibilities

Conducting in-depth analysis of organizational strengths and weaknesses, proactively responding to market opportunities and challenges in the sales environment
Supervising and coordinating daily activities of staff engaged in promoting and selling products, ensuring efficient resolution of customer complaints and concerns
Designing, implementing, and managing sales programs in alignment with long-term and short-term sales strategies; establishing training and development programs for the sales team
Directing and motivating the sales force to achieve ambitious sales and profit targets; determining competitive discount rates and pricing strategies
Leading the development and execution of the commercial strategy for assigned products and/or markets

Skills

Key technologies and capabilities for this role

Sales StrategyCommercial StrategyCustomer FocusMarket AnalysisSales ManagementPricing StrategyTraining ProgramsBusiness DevelopmentStrategic MetricsFluent English

Questions & Answers

Common questions about this position

What education is required for the Sales Support Manager role?

A Bachelor’s Degree in Business Administration, Marketing, Commerce, or a related field is required.

What are the key skills needed for this position?

Key skills include Customer Focus, Industry Knowledge, Decision Making & Critical Thinking, Effective Communication, and Relationship Management. These skills enable leading sales strategies, team supervision, and customer satisfaction.

What does the company culture at Caterpillar Inc. emphasize?

Caterpillar emphasizes a global team that cares about each other, innovation, problem-solving, and building sustainable communities with customers.

Is remote work an option for this role?

This information is not specified in the job description.

What experience makes a strong candidate for this position?

Strong candidates have ownership of a territory executing commercial activities like strategic metrics (new business, PODD, aftermarket), along with a strategic mindset, leadership abilities, and deep sales environment understanding.

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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