Sales Support (AU Telco, WFH)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified
• Description: This role provides sales support to partners and customers within the wholesale telecommunications industry. The successful candidate will utilize CRM software, prepare quotations, and serve as a key point of contact, ensuring customer satisfaction and contributing to sales targets.

Requirements

• Experience: Proven experience in sales support, customer service, or a related role.
• Industry Knowledge: Strong understanding of the wholesale telecommunications industry is preferred.
• Communication Skills: Excellent communication, negotiation, and interpersonal skills.
• Technical Skills:
  • Proficiency in CRM software (Salesforce or Dynamics).
  • Proficiency in Microsoft Office Suite.
• Management Skills: Ability to manage multiple tasks and priorities effectively.

Responsibilities

• Utilize Salesforce CRM and other tools to maintain accurate records of partner and customer interactions, sales activities, and order progress.
• Prepare quotations and respond promptly to requests for service from partners and customers.
• Serve as a key point of contact for partners and customers, addressing their needs and providing support to ensure satisfaction and mutual success.
• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Foster a solution-focused culture within the team, aiming to meet and exceed customer expectations.
• Continuously improve sales processes to enhance efficiency and effectiveness.
• Collaborate with internal teams to streamline operations and ensure seamless execution of sales initiatives.
• Process orders in Netportal to ensure accurate and timely fulfillment.
• Track and report on key performance metrics related to sales support activities.
• Provide support to the Sales Team in their efforts to drive sales and achieve targets.

Application Instructions

• Not specified. (Contact ConnectOS directly for application details.)

Company Information

• Company: ConnectOS
• Certification: Certified as a Great Place to Work and a top-rated Philippines employer of choice.
• Client: Offers scalable and secure network and security solutions across Australia and New Zealand.
• Benefits & Perks:
  • WFH (Work From Home)
  • Medical, Dental, and Life Insurance (from day 1)
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Regular Company Events
  • Work Life Balance
  • Career growth opportunities
• Department: Sales & Marketing
• Published: 2025-05-07
• Remote: Yes
• Language: English (en)
• Equal Employment Statement: Employment decisions will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.