Sales Support Analyst-2 at Goodyear Tire & Rubber

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Tire Manufacturing, SalesIndustries

Requirements

Bachelor’s degree in Business, or any related discipline
3+ years of work experience in business planning, business analysis, reporting, analytics, or business intelligence
Analytical acumen with demonstrated knowledge of best practices in business reporting and support
Sales and customer-focused with a service-oriented mindset
Ability to manage relationships with stakeholders at multiple levels, both internally and externally
Capable of working autonomously and as part of a team
Intermediate proficiency in Microsoft Office and experience with reporting platforms (e.g., SAP BW, Cognos, etc.)
Excellent interpersonal and communication skills (both written and verbal)
Advanced PC skills, including MS Excel, PowerPoint, and Word
Action-oriented and results-driven
Analytical ability and agility to assess situations and implement relevant solutions
Strong stakeholder management skills
Attention to detail, analytical ability, numerical reasoning, a customer-focused approach, the ability to multi-task, and strong time management skills

Responsibilities

Timely publishing of critical business sales reports required for key decision making and information for internal associates (e.g., Distributor USAMs, End Customer Reporting, Service Agent Reporting & Analytics)
Development and tracking of key performance indicators (e.g., Control Account tracking, ISS reconciliation, SOW reporting, etc.)
Business sales reporting to support the business
Developing and monitoring performance indicators for sales, key account tracking tools and compiling reports
Systematic completion of daily tasks including customer billing, dispute resolutions, CDD approvals, Customer Master Maintenance, Onboarding and Scope of Works maintenance
Provision of efficient and comprehensive back-office sales support to the Sales Leaders
Provision of insightful End Customer reporting that enables Sales Leaders to respond to challenges with agility
Development and publishing of effective customer centric reports
Assist with account management including account reviews through provision of customer purchase reports, analysis of trends and contribution of information for presentation materials for customer meetings, reviews and RFPs
Process re-engineering and implementation - review of all key Sales Processes with view to streamline and automate where applicable, improve ease of access of information by Sales Team across GDT ANZ (Distribution business and GYFleet)
Develop and implement efficient business processes/practices, consistent with Goodyear policies and procedures to deliver accurate information
Provide support and guidance to Sales Leaders when needed
Optimize or redesign process flows to meet changing market or business environment

Skills

Key technologies and capabilities for this role

Sales ReportingKPI TrackingData AnalysisCustomer BillingDispute ResolutionAccount ManagementProcess ImprovementReporting ToolsExcelBusiness Analytics

Questions & Answers

Common questions about this position

What education and experience are required for the Sales Support Analyst role?

A Bachelor’s degree in Business or any related discipline is required, along with 3+ years of work experience in business planning, business analysis, reporting, analytics, or business intelligence.

What key skills are needed for this position?

Candidates need analytical acumen with knowledge of best practices in business reporting and support, a sales and customer-focused service-oriented mindset, and the ability to manage relationships with stakeholders at multiple levels while working autonomously.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for the Sales Support Analyst position?

Strong candidates will have a Bachelor’s degree, 3+ years in business analysis or reporting, analytical skills, a customer-focused mindset, stakeholder management abilities, and the capacity to work autonomously.