Sales Programs & Dispute Management Specialist at Accenture

San Jose, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Technology, ConsultingIndustries

Requirements

High school Diploma
Advanced English (C1)
3+ years of experience in Claims, Disputes, Sales Operations, or Financial Case Management in a BPO or corporate environment
Strong analytical and investigative skills with proven ability to identify and resolve data discrepancies
Experience managing large data sets and working with CRM or ticketing systems (Salesforce preferred)
Experience in onboarding processes, including documentation and compliance checks
Strong interpersonal skills
Preferred Qualifications
Advanced Portuguese (C1)
Expertise in implementing and structuring sales MDF plans, including commission structures and performance-based rewards
Understanding of sales processes, key performance indicators (KPIs), and sales methodologies
Proficiency in Excel, Power BI, or similar analytical tools
Ability to manage multiple projects simultaneously, meet deadlines, and prioritize tasks

Responsibilities

MDF Planning: Work with the Client Sales Leadership team to define the objectives, MDF plans and strategy
Program Administration: Implement and manage sales MDF plans and commission programs, maintaining accuracy in metrics, targets, payout structures, and performance thresholds
Case & Dispute Management: Review and investigate claims or discrepancies related to sales incentives and MDF payouts, ensuring timely and accurate resolution
Data Analysis: Analyze sales and program data to assess performance, detect anomalies, and provide actionable insights
Compliance Oversight: Ensure all MDF and sales programs comply with company policies, regulatory requirements, and client guidelines
Stakeholder Collaboration: Work closely with the client, finance, and operations teams to manage escalations, exceptions, and policy clarifications
System Administration: Manage the sales MDF calculation system, ensuring accurate data input and timely commission payouts
Offer comprehensive consultation to partners: training, onboarding, finance queries, analytic and exception handling, ensuring seamless integration and adherence to the partner program protocols (voice and email)

Skills

MDF Management

Sales Programs

Dispute Resolution

Program Administration

Sales Operations

Finance Collaboration

Data Accuracy

Metrics Management

Payout Structures

Performance Tracking

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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