Sales Ops Specialist (Contract) at Passes

Los Angeles, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Creator EconomyIndustries

Requirements

Motivated, data-minded, and detail-oriented
Strong communicator with a sharp eye for tone, timing, and personalization
Comfortable with repetitive tasks but always looking for ways to make them smarter and more efficient
Curious and data-minded, with an interest in using metrics to understand and improve performance
Proactive, organized, and self-directed, but highly collaborative
Familiar with (and excited by) the creator economy, digital media, and platform operations
Experience with Monday.com
Bonus: Dabbled in content creation or follow creators closely across platforms

Responsibilities

Use existing lead lists to engage creators via DMs and other platform-native touchpoints
Craft personalized, strategic outreach messages that capture attention and drive responses
Run A/B tests and message experiments to boost reply rates and improve targeting
Track outreach performance, identify trends, and suggest optimizations to increase qualified meetings
Build and refine internal tracking tools (Google Sheets, Notion, Airtable, etc.) to monitor outreach effectiveness
Assist AEs with updating pitch decks, creator case studies, and other outbound sales materials
Partner with CSMs to improve onboarding documentation, FAQs, and training content
Contribute to cross-functional initiatives that strengthen internal processes and reduce manual work
Join team meetings and assist with special projects across Sales, Success, and Ops

Skills

Key technologies and capabilities for this role

Google SheetsNotionAirtableSales OutreachA/B TestingLead ManagementCRMPitch DecksData AnalysisOutbound Sales

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a hybrid position based in Los Angeles, CA, requiring 5 days per week with 4 days in-office.

What is the salary or compensation for this position?

This information is not specified in the job description.

What skills are required for the Sales Ops Specialist role?

Key skills include being data-minded and detail-oriented, strong communication with a sharp eye for tone and personalization, experience with tools like Google Sheets, Notion, Airtable, and Monday.com, and familiarity with the creator economy.

What is the company culture like at Passes?

Passes is a rapidly growing tech startup founded in 2022 by Lucy Guo, attracting top talent from recognized companies, with a fast-paced environment focused on cross-functional collaboration, innovation, and empowering creators.

What makes a strong candidate for this Sales Ops Specialist position?

Ideal candidates are recent grads or early career professionals who are proactive, organized, self-directed yet collaborative, curious and data-minded, comfortable with repetitive tasks while seeking efficiencies, and excited by the creator economy.

Passes

Digital ticket storage and management platform

About Passes

Passes.com provides a platform for users to store and manage their digital tickets securely. Users can keep all their tickets in one location, making it easy to access and organize them. The website includes features like ticket sharing, ticket transfer, and ticket tracking, which enhance the user experience. What sets Passes.com apart from its competitors is its comprehensive suite of features that simplify ticket management and its focus on security, ensuring users' data remains protected. The goal of Passes.com is to offer a convenient service that helps users efficiently manage their tickets while generating revenue through service fees and additional features.

Miami, FloridaHeadquarters

2022Year Founded

$63.2MTotal Funding

SERIES_ACompany Stage

Consumer Software, CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Professional Development Budget

Flexible Work Hours

Company Equity

Risks

Legal challenges in NIL rights could impact university partnerships' sustainability.

Expansion into new Los Angeles space may strain financial resources if growth lags.

Competition from platforms like OnlyFans and Patreon threatens Passes' market position.

Differentiation

Passes offers a unique suite of features for managing digital tickets securely.

The platform empowers creators with tools for subscription, paid DMs, and exclusive content.

Passes' partnerships with universities enhance athlete-fan engagement through NIL monetization.

Upsides

Passes' $40M Series A funding supports expansion and platform development.

Partnerships with universities like Michigan and Texas enhance brand visibility and user engagement.

The acquisition of Fanhouse strengthens Passes' position in the creator economy.

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