Sales Operations Associate at Arrow Electronics

Tlaquepaque, Jalisco, Mexico

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, Distribution, Sales OperationsIndustries

Requirements

Typically requires a 2-year degree and 2–4 years of experience or a High school graduate with equivalent related experience in sales/customer-facing roles
Intermediate knowledge of Microsoft Excel
Excellent verbal and written communication skills; must be fluent in English
Even better if you have: Experience with Sales Workbench

Responsibilities

Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales
Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures
Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers
Demonstrates a proactive approach and sense of urgency on customers’ behalf, anticipates customers’ requirements and communicates efforts in a timely and effective manner
Processes routine/smaller customer orders accurately and timely by reviewing POs for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements
Resolves discrepancies with the customer prior to order entry; enters sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues
Reviews backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability
Meets customer service agreements established in SOW; responds quickly and professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements
Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system; obtains all related facts and makes the decision to accept or reject based on established guidelines
Maintains control of the open backlog of orders, service requests and RMA's from entry through billing
From ongoing reviews of open orders and SRs/RMAs determines if the vendors have shipped, entitled and or billed the order or return
Researches and resolves vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax code discrepancies
May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management

Skills

Sales Support

Customer Service

Order Processing

ERP Systems

Oracle

Backlog Management

RMA Processing

Invoice Resolution

PO Review

Vendor Management

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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