Sales Operations Analyst at RingCentral

Manila, Metro Manila, Philippines

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, CommunicationsIndustries

3-5 years of experience as a Sales Operations Analyst (preferred)
1-2 years minimum experience working with sales teams and generating reports
Strong analytical and problem-solving skills
Strong technical proficiency in data analysis, Excel, data visualization tools (e.g., Tableau), and SFDC
Experience with SQL, Outreach, ConnectandSell, Drift, Regie.ai, and database management (a plus)
Strong communication skills to articulate findings to diverse audiences
Organization skills and time management

Collect, clean, and analyze sales data from sources like SFDC, Tableau, and large Excel files
Create reports and dashboards tracking KPIs (e.g., conversions, win rates, sales cycle length, pipeline contribution)
Present findings to sales teams and senior management
Develop and refine sales forecasts using historical data and pipeline analysis to predict revenue/lead conversion
Evaluate sales processes to identify bottlenecks and inefficiencies
Recommend and implement changes to streamline workflows and improve productivity via projects and cross-functional partnerships
Maintain team roster and updates to sales tools for data accuracy and completeness (CRM management)
Design sales territories, roles, and responsibilities for coverage
Create incentive or compensation plans to motivate the sales team
Manage ticket requests with prompt responses to support sales teams efficiently