Sales Floor Associate PT - Santa Anita at Rebag

Arcadia, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Luxury Goods, Retail, E-commerce, ResaleIndustries

Requirements

Customer minded individual who can engage with Professionalism, Power, Pleasure and Performance
Ability to speak a second language fluently
Relatable and conversationalist not afraid of getting to new faces
Passion for Fashion and Sustainability
Tech Savvy
Demonstrate a mastery of all Rebag tools and services. Keep up with resale industry trends and incentives
Ability to work week evenings and weekends
Reliable and a team player
Self-starter who likes to enjoy a new challenge
Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
Able to present a case study on the industry and what makes Rebag a leader in the Industry
Comfortable standing on your feet for long periods of time
Ability to work weekends and evenings
Ability to lift a maximum of 40 lbs based on needs of the role
Legal right to work in the United States

Responsibilities

Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who exhibit ownership of luxury items or are looking for their first must-have luxury piece
Provide the highest level of customer service to all current and future clients
Follow-up with customers through Rebag's CRM platform to build rapport
Consult on the current market value of their items by utilizing Rebag's Clair Technology Suite
Consistently aim for achieving sales target monthly

Skills

Key technologies and capabilities for this role

Customer ServiceSalesLuxury RetailClient EngagementBrand Ambassador

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position as indicated by the job title.

Is remote work available for this role?

No, this is an in-store position at the Santa Anita location requiring on-site presence in the boutique.

What skills and qualifications are required for this role?

Requirements include being customer-minded with professionalism, power, pleasure, and performance; ability to speak a second language fluently; being relatable and conversational; and passion for fashion and sustainability.

What is the company culture like at Rebag?

Rebag emphasizes creating memorable, educational, and immersive customer experiences, acting as brand ambassadors for their C.L.A.I.R. technology suite and values in luxury resale, with a focus on innovation and sustainability.

What makes a strong candidate for this Customer Experience Specialist role?

Strong candidates are customer-minded, professional, engaging conversationalists with a passion for fashion and sustainability, fluency in a second language, and the ability to build trust while achieving sales targets.

Rebag

Luxury resale platform for designer items

About Rebag

Rebag operates in the luxury resale market, specializing in designer handbags, accessories, watches, and jewelry. The company provides a platform for buying, selling, and exchanging high-end luxury items, catering to fashion enthusiasts and collectors. Rebag's unique technology, Clair, allows users to receive instant resale values for over 15,000 styles by simply uploading an image of their item. This feature helps sellers make informed decisions about their luxury goods. Additionally, Rebag offers a trade-in program where customers can exchange items for Rebag Credit, promoting customer loyalty and repeat business. Unlike its competitors, Rebag stands out with its advanced technology and focus on authenticated luxury items, establishing itself as a reliable name in the luxury resale industry. The company's goal is to create a seamless and efficient experience for both buyers and sellers in the luxury market.

New York City, New YorkHeadquarters

2014Year Founded

$106.3MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition from platforms like Fashionphile may challenge Rebag's market share.

Social media platforms for secondhand sales could divert customers from Rebag.

Inflationary pressures may reduce demand for luxury resale items.

Differentiation

Rebag uses AI technology, Clair, for instant luxury item appraisals.

Rebag+ membership offers unique benefits like flexible credit and exclusive discounts.

Partnership with thredUP expands Rebag's resale offerings beyond luxury items.

Upsides

Growing consumer interest in secondhand luxury due to economic pressures boosts Rebag's market.

Rebag's Clair Report highlights growth in second-hand watch market, a potential expansion area.

Rebag+ membership program could enhance customer loyalty and repeat purchases.

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