Sales Engineer at Zello

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CommunicationIndustries

Requirements

Highly motivated, detail-oriented individual with a background in sales and technology who thrives in customer-facing roles and provides effective presentations and solutions
Excellent communication and presentation skills, with the ability to design, build, and deliver engaging presentations that convey complex technical concepts to non-technical audiences
Experience with pre-sales technical troubleshooting with technologies such as SSO, APIs, SDKs, user provisioning, MDMs, and radio gateways, as well as experience with hardware
Ability to travel as sales opportunities require it (up to 50%, sometimes more, sometimes less)
Bachelor's degree in Computer Science, Engineering, or related field
2+ years of experience with enterprise-level software solutions
Fluency in additional languages is a plus

Responsibilities

Technical Pre-Sales Support: Partner closely with Account Executives (AEs) to win new business by running discovery sessions to uncover customer pain points and technical requirements, delivering tailored demos, proofs of concept (POCs), and solution architectures, and acting as the product expert who can map features to customer needs
Solution Design & Value Translation: Design integrations, workflows, and configurations that align with customer systems; articulate ROI, security compliance, and scalability benefits in technical terms that resonate with IT stakeholders; collaborate with product/engineering when customization or roadmap discussions are required
Cross-Functional Bridge Between Field and Product: Collect and prioritize customer feedback to inform the product roadmap; advise marketing on competitive positioning and messaging based on field learnings; train new sales hires and sometimes enable channel/partner sales teams

Skills

Key technologies and capabilities for this role

Pre-Sales SupportDiscovery SessionsTailored DemosProof of ConceptSolution ArchitectureProduct ExpertiseEnterprise Engagement

Questions & Answers

Common questions about this position

What is the work arrangement for this Sales Engineer role?

The position offers a hybrid work schedule and will require travel.

What salary or compensation does Zello offer for this position?

This information is not specified in the job description.

What key skills are required for the Solutions Engineer role?

Candidates need a background in sales and technology, excellent communication and presentation skills, and the ability to design and build effective presentations and solutions.

What is the company culture like at Zello?

Zello has a highly collaborative team culture and emphasizes company values centered on serving the frontline, connecting people in crises, and supporting first responders.

What makes a strong candidate for this Sales Engineer position?

A strong candidate is highly motivated, detail-oriented, with a sales and technology background, who thrives in customer-facing roles and excels at presentations and solution design.

Zello

Real-time voice communication app and service

About Zello

Zello offers a push-to-talk (PTT) app that allows real-time voice communication, turning smartphones and devices into walkie-talkies over Wi-Fi or mobile data. The app is particularly useful for industries like transportation, emergency services, and construction, where quick communication is essential. Zello operates on a freemium model, providing basic features for free while offering a subscription service for businesses that need advanced functionalities. The company's goal is to enhance team communication efficiency and safety, ensuring users can stay connected regardless of their location.

Austin, TexasHeadquarters

2012Year Founded

$9.7MTotal Funding

DEBTCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Unlimited Paid Time Off

Flexible Work Hours

Sabbatical Leave

Company Equity

Risks

A recent cyber attack may damage user trust and affect the user base.

Emerging PTT apps offering similar functionalities at lower costs pose competitive threats.

Reliance on partnerships like Siyata Mobile exposes Zello to potential partner instability.

Differentiation

Zello transforms smartphones into walkie-talkies, offering real-time voice communication.

The company serves diverse industries, including transportation, emergency services, and hospitality.

Zello's freemium model caters to both casual users and professional clients.

Upsides

Zello's user base grows by a million users monthly, indicating strong market demand.

The partnership with Siyata Mobile enhances Zello's reach in the first responder sector.

Zello's new SDK facilitates easier integration with mobile applications, expanding its ecosystem.

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