Grafana Labs

Sales Development Representative (Remote, Spain)

Spain

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software/SaaS, Biotechnology, Open SourceIndustries

Sales Development Representative (SDR)

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: €43,000 - €45,000 OTE (in Spain)

Position Overview

Our SDR team is the front line of our Go-to-Market organization. You will be a critical part of our Sales Development team, responsible for responding to a range of inbound requests from event registrations to trials and webinar sign-ups. You will understand the needs of our users, and hand off the relationship to an Account Executive when appropriate. You will partner with Sales to develop engagement plans for acquiring new accounts. Identify new client opportunities, listen to client's needs, and discuss the impact of our technology with prospects and community members. As a Sales Development Representative, we'll provide you with the tools and resources to be successful.

Responsibilities

  • Using email, phone, and social media, manage the initial sales process, including responding to inbound leads/tickets, understanding customer needs, identifying key client decision-makers, cross-selling opportunities, and knowing when to involve an Account Executive.
  • Create and evolve customized email and social media strategies for outreach to prospects.
  • Build rapport and long-term relationships with users and community members.
  • Maintain a solid understanding of competitors, the open-source ecosystem, and industry trends.
  • Be comfortable making decisions and working as an autonomous member of a collaborative team.
  • Maintain speedy follow-up on inbound inquiries, responding to user requests within 2 business hours.
  • Solve problems for Grafana users by leveraging discovery, collaboration, and research skills.

Requirements

  • Located in Spain.
  • Fluent in English and Arabic (written and spoken).
  • Maintain a positive attitude in the face of criticism, rejection, or failure.
  • Proven history of following through with goals and commitments.
  • Quick learner, able to take initiative, excellent at problem-solving.
  • Insatiable sense of curiosity, always questioning and digging deeper for answers.
  • Able to think strategically and tactically.
  • Demonstration of success in a non-sales goal-oriented environment.

Compensation and Benefits

  • In Spain, the OTE compensation range for this role is €43,000 - €45,000.
  • Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.
  • Benefits include equity, bonus (if applicable), and other benefits listed [here]([link to benefits]).
  • Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Interview Advice

We want you to come prepared and succeed. When we interview, we’re trying to determine:

  • Would you be successful if you were part of our team?
  • Will you love working here and be a positive influence on your fellow colleagues?
  • Will you grow professionally and personally during your time here?

We’re looking for people who are curious and passionate about technology, so make sure you invest some time in learning about Grafana Labs. Explore our community, the industry we operate in, what we offer, and how we set ourselves apart.

During your interview, you’ll be sharing stories about your current and past roles and experiences. The best way to frame this is with the CARR model: Context, Action, Results, Reflection. This allows you to succinctly share the experiences you’ve gained.

Remember, humility drives learning and we love working with people who are always trying to better themselves. Throughout our interview process, you will receive feedback, and usually directly in the interview. As you move through the interview process, make sure you listen to the feedback you receive and figure out how to incorporate the advice in the next step of the interview.

About Grafana Labs

There are more than 20M users of Grafana, the open source visualization tool, around the world.

Skills

Email communication
Phone communication
Social media outreach
Customer needs analysis
Relationship building
Competitor analysis
Open source ecosystem knowledge
Industry trends awareness
Problem solving
Strategic thinking
Tactical thinking
Autonomous work
Fluent in English
Fluent in Arabic

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters
2014Year Founded
$783.2MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave
Health coverage
4% contribution match on our 401(k)
$1,500 learning and development stipend
Udemy subscription
Complimentary subscription to Headspace
Discounts on a wide variety of services, including entertainment, food, and fitness.
Remote Work Option
Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.
Recent critical security vulnerabilities could affect customer trust and adoption.
Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.
The company provides both self-managed and fully managed observability solutions for diverse needs.
Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.
The company surpassed $250M in annual recurring revenue with over 5,000 customers.
Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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