Technical Support Representative (French Speaking)
BigCommerceFull Time
Entry Level & New Grad
Key technologies and capabilities for this role
Common questions about this position
Benefits include a competitive salary & commission plan, Restricted Stock Units (RSUs), private health insurance including vision and dental coverage, generous PTO policy, and half day Fridays.
This role is based in London.
Requirements include fluency in French and English, 12+ months of previous business experience in a sales environment, excellent written and verbal communication skills, solid technical aptitude, and experience with sales tools like Salesforce.com, Salesloft, and LinkedIn Sales Navigator as a plus.
Forter operates in a dynamic sales cycle environment with a fast-paced startup feel, emphasizing trust in digital commerce, and is driven by a defined set of values.
A strong candidate has strong organisational skills, attention to detail, communication skills, flexibility with change, comfort in a fast-paced environment, and a desire to advance their career in sales.
Fraud prevention and identity protection services
Forter provides a range of services designed to protect online businesses from fraud and abuse. Its offerings include identity protection to prevent unauthorized access and fraudulent purchases, fraud management that allows businesses to make instant decisions to stop fraudsters, and abuse prevention to identify unauthorized resellers and coupon abusers. Additionally, Forter focuses on payment optimization to enhance trust with banks and improve transaction conversion rates while ensuring compliance with European regulations like PSD2. The company also automates chargeback recovery to help businesses dispute and win claims. Unlike many competitors, Forter operates on a B2B model, charging businesses based on their size and transaction volume, and aims to enhance revenue protection and customer experience for online retailers.