Sales Development Representative at Constant Contact

Waltham, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, MarketingIndustries

Requirements

1-2 years of SDR/BDR or relevant outbound sales experience in a SaaS or tech-driven environment
Proven ability to generate and qualify leads through cold outreach
Entrepreneurial mindset—excited to build new playbooks and go after untapped opportunities
Looking to kickstart a career in sales
Strong communication and interpersonal skills; comfortable engaging with business owners and marketing teams
Organized, self-motivated, and goal-oriented with a track record of hitting activity or meeting targets
Experience with Salesforce and engagement platforms, such as Salesloft, Outreach, or Groove (plus)
Bonus: Familiarity with small business challenges and the digital marketing landscape
Ability to work hybrid (40 hours/week), minimum 3 days per week in Waltham, MA, or Loveland, CO office

Responsibilities

Effectively and quickly respond to inbound inquiries and marketing-qualified leads (MQLs) via phone, email, and chat
Qualify leads based on customer fit, business needs, and buying signals
Guide prospects through the early stages of their journey, delivering a positive first impression of Constant Contact
Coordinate and schedule meetings with Account Executives (AEs) to advance qualified leads through the sales funnel
Maintain a high speed-to-lead response time and actively monitor lead queues and routing
Make at least 75 outbound calls per day (while maintaining an omnichannel approach) to target accounts, re-engagement lists, and dormant customers
Activate net-new and existing clients by clearly communicating the value of Constant Contact’s platform
Overcome objections and build trust with prospects through consultative outreach
Identify and qualify upsell and cross-sell opportunities within the existing customer base
Reignite underutilized or inactive accounts with relevant messaging and value-driven engagement
Log all activity and maintain accurate, up-to-date prospect data in Salesforce CRM
Use sales engagement tools (e.g., Salesloft, Outreach) for efficient outreach and follow-up
Work with SDR leadership to refine lead scoring models, routing rules, and playbooks
Collaborate cross-functionally with marketing, customer success, and sales to provide feedback and enhance pipeline quality
Participate in weekly reviews to assess performance metrics, discuss challenges, and iterate on strategies

Skills

Key technologies and capabilities for this role

Outbound ProspectingInbound Lead EngagementCold CallingLead QualificationSales Pipeline ManagementPhone SalesEmail OutreachChat SupportCRMAccount Executive Coordination

Questions & Answers

Common questions about this position

What experience is required for the Sales Development Representative role?

The role requires 1-2 years of SDR/BDR or relevant outbound sales experience in a SaaS or tech-driven environment.

What are the main responsibilities of an SDR at Constant Contact?

Responsibilities include inbound lead engagement by responding to inquiries via phone, email, and chat; outbound prospecting with at least 75 calls per day; and sales operations like logging activity in Salesforce and using tools like Salesloft.

What is the company culture like at Constant Contact?

Constant Contact values people who take ownership, operate with integrity and courage like small business owners, and make an impact by empowering others to succeed online.

What salary or compensation does this position offer?

This information is not specified in the job description.

What makes a strong candidate for this SDR role?

A strong candidate is a self-starter seeking a sales career who thrives on cold outreach, consistently exceeds activity goals, and brings hustle, curiosity, and professionalism.

Constant Contact

Digital marketing solutions for small businesses

About Constant Contact

Constant Contact offers digital marketing solutions for small businesses and nonprofits, focusing on email and social media marketing. Their user-friendly tools help clients create effective marketing campaigns to engage their target audiences and drive sales or donations. Operating on a subscription-based model, Constant Contact provides various pricing tiers to accommodate different business sizes, making their services accessible to all. The company aims to simplify marketing for organizations that may lack the resources or expertise to manage complex campaigns.

Waltham, MassachusettsHeadquarters

1995Year Founded

$420.8MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer Software, Social ImpactIndustries

1,001-5,000Employees

Sales Development Representative at Constant Contact

Requirements

Responsibilities

Skills

Questions & Answers

Constant Contact

About Constant Contact

Benefits

Health Insurance

Paid Vacation

Hybrid Work Options

Professional Development Budget

Paid Sick Leave

Paid Holidays

Risks

Increased competition from AI-driven platforms like ActiveCampaign and Mailchimp.

Potential strategic shifts due to the sale of Siris Capital's ownership stake.

Data privacy challenges from integrations with platforms like Square.

Differentiation

Constant Contact offers AI-powered tools like Campaign Builder and BrandKit.

The company integrates with over 300 apps, including Square and HostGator.

Constant Contact provides a subscription-based model with various pricing tiers.

Upsides

Constant Contact is recognized as a market leader in email marketing.

The partnership with Square enhances marketing and transaction capabilities.

Expansion in APAC positions the company for growth in Asia-Pacific.

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