8x8

Sales Compensation Manager

Texas, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Experience, Cloud Communications, SaaSIndustries

Requirements

Candidates should possess a Bachelor's degree in Business, Finance, Human Resources, or a related field, with 4-7 years of experience in sales compensation, incentive design, or revenue operations, ideally within a SaaS company. Proven experience managing compensation plans through system transitions, turnover, or disorganized processes is essential. Strong proficiency in Salesforce, Google Sheets/Excel, and compensation tools is required, with a strong preference for experience in Anaplan, Pigment, Spiff, Everstage, or CaptivateIQ. Excellent analytical skills for handling large datasets and performing complex calculations are also necessary.

Responsibilities

The Sales Compensation Manager will design, refine, and implement sales compensation plans for direct sellers and partner/channel/reseller teams to incentivize behaviors supporting growth and revenue retention. They will lead the migration of tools for quota and territory planning, evaluate and recommend commissions management tools, and support their implementation. Responsibilities include analyzing compensation data to calculate incentives, track performance, and resolve disputes, as well as improving communication through dashboards and reports. The role involves fostering alignment across teams, consolidating compensation and quota data, conducting market analyses for competitive structures, monitoring plan effectiveness, forecasting payouts, and handling ad-hoc projects related to compensation policy and process improvements.

Skills

Sales Compensation
Quota Management
Territory Planning
Data Mapping
Tool Migration
Cross-functional Alignment
Organizational Skills
Communication Skills
Incentive Alignment
Revenue Operations

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

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