Sales Associate (Sur La Table) at CSC Generation

Berkeley, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Exceptional customer service skills
Proactive approach to engaging with customers
Product knowledge and willingness to learn
Ability to work as part of a team
Sales goals achievement
Verbal and written communication skills
Ability to follow company policies and procedures
Ability to maintain a clean store environment
Ability to operate a POS system
Ability to ascend/descend ladders
Ability to communicate verbally and work cooperatively
Ability to remain stationary for up to 3 hours
Ability to move around the workplace
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch
Ability to work a varied schedule including nights and weekends
Ability to operate a computer, POS system, and keyboards

Responsibilities

Provides an exceptional customer experience according to customer service standards
Proactively seeks out customers to determine needs and sell items
Stays informed by maintaining product knowledge and seeking additional resources
Works as a part of a high-performing team to achieve store’s sales plan
Strives to achieve individual sales goals
Shares product assortment and services (gift registry, cooking classes) with customers
Demonstrates products upon request of a customer or as directed by a manager
Consistently follows all Sur La Table policies and standard operating procedures (SOPs)
Maintains a clean store environment, including restrooms
Processes transactions accurately and efficiently via the POS
Ensures pricing integrity, MOS products, stocks and replenishes the sales floor
Records time worked accurately
Demonstrates exceptional verbal and written communication skills
Protects customers, employees, and company assets
Notifies Manager on Duty of safety risk or threat
Performs additional responsibilities as assigned by Manager on Duty (MOD), General Manager or Store Manager

Skills

Customer Service

Sales

POS

Product Knowledge

Teamwork

Communication Skills

Inventory Management

Pricing Integrity

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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